[Remote] Residential Field Service Manager at Omnidian

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance
Familiarity with solar inverters, panels, mounting systems, and monitoring software
6+ months experience in partner/vendor management, relationship building, or a similar client-facing role
Proficiency in any CRM system
Highly Responsive and Organized: No significant email backlogs & 1 Business Day response time
Proactive and Results Driven
Excellent Written and Oral Communication Skills
Strong ability to coalesce meaningful action among multiple stakeholders with competing priorities
Exceptional Attention to Detail

Responsibilities

Complete weekly service tickets sweeps
Review field service reports and quotes for completion and accuracy
Close out service tickets
Provide 1st line of daily support for ticket inquiries from Omnidian’s Operations Team and Residential FSPs
Drive FSP responsiveness for service ticket resolutions
Reconcile workmanship warranty claims and escalations
Host regular meetings with FSPs to ensure compliance with SLAs and performance expectations
Deliver training updates and process change notifications
Support high priority/batch project planning
Assist with development of universal Field Reporting tool
Assist with development of Selection Automation tool
Serve as conduit between Omnidian’s Operations Team and FSPs to ensure alignment and service efficiency

Skills

Omnidian

Maintains and monitors solar energy systems

About Omnidian

Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.

Seattle, WashingtonHeadquarters

2016Year Founded

$80MTotal Funding

LATE_VCCompany Stage

Energy, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Unlimited Paid Time Off

Remote Work Options

Stock Options

Performance Bonus

Paid Sabbatical Leave

Risks

Increased competition in the solar maintenance sector may pressure Omnidian's market share.

The dip in climate tech funding could limit Omnidian's future investment opportunities.

Expansion into international markets may expose Omnidian to regulatory challenges.

Differentiation

Omnidian offers a 95% Energy Guarantee, compensating clients for energy loss.

The company provides 24/7 remote monitoring with real-time diagnostics for solar systems.

Omnidian integrates with billing partners and CRM systems for streamlined operations.

Upsides

Omnidian recently raised $25 million to enhance its technology and services.

The company achieved B Corp Certification, highlighting its commitment to sustainability.

Advancements in AI-driven predictive maintenance could enhance Omnidian's monitoring capabilities.

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