Service Desk Technician at Deel

Apac, Apac, Uganda

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR Tech, Fintech, Global Payroll, Global HRIndustries

Requirements

Candidates must have experience with SSO configurations, integrations, and troubleshooting, along with a general understanding of security control requirements for audits like SOC II, PCI, and SOX. Experience with policy updates, MDM solution management, and in-depth knowledge of IT software, user management, and security best practices are essential. A Bachelor of Science in Computer Science or equivalent experience, or three or more years as a System Engineer, System Administrator, or Tier III IT Support Admin is required. Familiarity with IdP and SSO software (OneLogin, Okta) and Microsoft Suite including Intune is also necessary.

Responsibilities

The Service Desk Technician will manage SaaS for the organization's full tech stack, providing white-glove support to executives and department heads, and handling support escalations. Responsibilities include managing the team through technical training, 1:1s, scheduling, and coaching. They will configure, update, troubleshoot, and maintain software and hardware, and collaborate with the IT team to improve efficiency by documenting IT processes and creating knowledge base articles. This role requires working with cross-functional teams like InfoSec and DevOps.

Skills

Customer Support

Troubleshooting

Technical Support

IT Support

Help Desk

Ticketing Systems

Windows

macOS

Microsoft Office Suite

Communication

Problem-Solving

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees