Payroll Support
BambooHRSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Restaurant TechnologyIndustries
Requirements
Candidates should possess 1-2 years of experience in a technical customer support role or similar, demonstrating strong written and verbal communication skills, experience working with web and mobile apps, and a resourceful approach to problem-solving with keen attention to detail. They should also be able to learn quickly and adapt to new features and product releases, and understand customer perspectives with empathy and efficiency.
Responsibilities
The Payroll Support Specialist will act as the first point of contact for 7shifts customers via chat, email, and phone, providing personalized support, troubleshooting concerns, educating customers on product training, identifying and reporting software bugs, collaborating with the Support team, and proactively tracking requests and issues to find creative solutions and ensure customer satisfaction.
Skills
Customer Support
Troubleshooting
Product Training
Communication
Problem-Solving
Collaboration
7shifts
Workforce management platform for restaurants
About 7shifts
7shifts is a workforce management platform designed for the restaurant industry, offering tools for scheduling, payroll, hiring, and compliance. It simplifies the hiring process and includes features for labor law compliance and staff engagement monitoring. The platform's AI-driven auto-scheduling and actionable insights help restaurant owners make informed decisions and improve operational efficiency. 7shifts aims to enhance team retention and guest experiences by addressing the specific needs of restaurant management.
Key Metrics
Regina, CanadaHeadquarters
2014Year Founded
$127.4MTotal Funding
SERIES_CCompany Stage
Consulting, Enterprise SoftwareIndustries
201-500Employees