Payroll Support Specialist

Position Overview

• Location Type: Not Specified
• Job Type: Not Specified
• Salary: Not Specified

7shifts is an all-in-one team management software platform designed for the restaurant industry, used by over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants.

As the Payroll Support Representative at 7shifts, you will be a key driver of customer satisfaction and retention by helping them unlock the full value of our platform. You will serve as the first point of contact for customers via chat, email, and phone, providing personalized, empathetic, and solution-focused support.

We are building an inclusive work environment and encourage candidates from all backgrounds to apply.

We currently offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. The working schedule is subject to change based on business needs, with adequate notice and communication provided.

Responsibilities

• Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns.
• Educate customers on basic product training, including developing training materials and videos to help new customers use 7shifts to its fullest potential.
• Identify new ways customers can benefit from the product, understand their business challenges, and find creative solutions to their problems.
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams.
• Collaborate closely with the Support team by actively participating in team meetings and discussions.

Requirements

• 1-2 years of experience in a technical customer support role (or similar).
• Strong written and verbal communication skills, essential for clear and effective customer interaction.
• Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues.
• A resourceful and resilient approach to problem-solving, utilizing available tools and keen attention to detail.
• The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings.
• Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions, ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education.
• The ability to understand the customers’ perspective and address their needs with empathy and efficiency.

Preferred Qualifications

• Experience supporting a US Payroll software.
• Experience working in the restaurant industry.

Company Culture & Benefits

• Opportunity: Exciting time to work at 7shifts with evolving products and a scaling team, offering unique learning opportunities and accelerating professional growth.
• Challenge: Tackle real problems for restaurant owners and play a key role in solving them and elevating the industry.
• Culture: Recognized as one of the best workplaces in North America, valuing integrity, adaptability, and collaboration in an environment that drives incredible impact.
• Equity: Equity in a Series C, VC-backed SaaS company, enabling team members to be owners of their future success.
• Health and Wellness: Competitive health benefits from the start and lifestyle support.

Application Instructions

• Not Specified