Senior Technical Support Engineer
DittoSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Application Security, Software Development, CybersecurityIndustries
Requirements
Candidates should possess 4-10 years of software engineering experience with a deep understanding of programming languages, application security, and DevOps practices. Demonstrated experience in developing custom technical solutions and engaging in customer-facing roles is required, along with exceptional communication skills and a proactive problem-solving approach. A passion for customer success and building secure, scalable solutions is also essential.
Responsibilities
The Escalation Engineer will serve as the highest-level technical support resource, owning and resolving complex, high-priority customer issues. This role involves collaborating with Engineering and Product teams to triage and resolve bugs, translating customer feedback into product improvements, and conducting deep diagnostics. The engineer will also act as a bridge between customers and R&D, documenting solutions for knowledge management and root cause prevention.
Skills
Technical Support
Product Expertise
Systems Expertise
Bug Triage
Troubleshooting
Programming
DevOps
Log Analysis
API Troubleshooting
Infrastructure Troubleshooting
Customer Feedback
Root Cause Analysis
Endor Labs
Cybersecurity software vulnerability analysis services
About Endor Labs
Endor Labs specializes in cybersecurity by focusing on reachability-based dependency analysis to identify vulnerabilities in software that hackers could exploit. Their team, composed of PhDs, analyzes software to provide a comprehensive risk score that evaluates security, quality, popularity, and activity. This analysis helps reduce alert noise by 80%, allowing clients to concentrate on the most critical issues. They offer a flexible policy engine for clients to create tailored risk profiles, minimizing disruptions in the software development process. Additionally, Endor Labs assists businesses in managing Software Bill of Materials (SBOM) and Vulnerability Exploitability Exchange (VEX) to understand the risks and costs associated with software ownership. Their goal is to enhance the security and quality of software for businesses of all sizes while generating revenue through their analysis and monitoring services.
Palo Alto, CaliforniaHeadquarters
2021Year Founded
$92.4MTotal Funding
SERIES_ACompany Stage
Data & Analytics, CybersecurityIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Unlimited Paid Time Off
401(k) Retirement Plan
Remote Work Options
Risks
Integration with Microsoft Cloud Defender may strain resources to maintain high performance.
New AI model evaluation tool could expose Endor Labs to risks of biases and inaccuracies.
Strategic investment from Citi Ventures may pressure the company for rapid financial growth.
Differentiation
Endor Labs specializes in reachability-based dependency analysis for software vulnerability detection.
The company offers a comprehensive risk score for software packages, reducing alert noise by 80%.
Endor Labs' flexible policy engine allows clients to create specific risk-based policies.
Upsides
Endor Labs' SCA tool is integrated with Microsoft Cloud Defender, expanding its market reach.
The company received strategic investment from Citi Ventures, boosting financial resources.
Endor Labs won 'Most Innovative Technology' award, enhancing its industry credibility.
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