Service Coordinator at American Financial Group

Cumming, Georgia, United States

$50,000 – $85,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Power GenerationIndustries

High School Diploma or GED required; Associate’s degree preferred
5+ years of coordination experience, preferably in service or power generation
Proven experience in service dispatch, operations, inventory, and work order management
Strong communication skills (written, verbal, and phone etiquette)
Ability to handle pressure and prioritize in a fast-paced, high-volume environment
Detail-oriented, organized, and proactive with solid planning skills
Familiarity with basic accounting principles and cost estimating
Tech-savvy with Microsoft Office and service management systems
Valid driver’s license and flexibility to support team needs as required

Coordinate and respond to service requests (repairs, start-ups, PMs, emergency calls)
Dispatch technicians efficiently based on skillsets and route optimization
Manage inventory, quotes, work orders, and sales orders related to power generation equipment
Act as the main liaison between customers, field technicians, and internal teams
Generate and process service tickets, including follow-ups and documentation
Maintain and schedule service contracts and ensure customer satisfaction
Provide customers with quotes and confirm service readiness prior to dispatch
Coordinate daily field technician activities, including material deliveries and subcontractor support
Review service orders and negotiate changes to ensure alignment with customer needs
Verify customer accounts, billing terms, and collaborate with accounting on job costing
Submit accurate documentation and close-out reports
Foster strong relationships with clients, suppliers, and subcontractors
Utilize internal systems and Microsoft Office to manage tasks and reporting
Perform other duties as assigned by management