[Remote] BMET Program Coordinator - New York at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues
Qualified experience in a customer service environment with resulting knowledge of customer account coordination
Experience managing financial and administrative requirements of the position
Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner
Ability to analyze metrics and reports (SEDs)
Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office)
Willing to travel outside of the assigned region
Must have and maintain a valid driver's license
Legal authorization to work in the U.S. (no sponsorship)
Comply with GEHC's standard background check, including a post-offer drug test, customer access policies, immunizations, additional drug tests or background checks
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Complete all planned Quality and Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns

Responsibilities

Use knowledge of customer contract to ensure obligations are met
Prioritize service, assign personnel, and follow up on commitments
Assist BMET Leader and ASL with employee appraisals, status changes, promotions, disciplinary actions, and questions
Share on-call or service call escalation
Function as Site Leader and is responsible for customer relationship at assigned sites
Ensure service quality via frequent customer contact and formal quality reviews
Responsible for prompt and accurate filing of expense, time, and service reports
Track and analyze financial performance with DOS or MCE
Maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies
Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction
Provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements
Effectively communicate and partner with teammates and colleagues

Skills

Key technologies and capabilities for this role

Biomedical EngineeringMedical Equipment ServiceCustomer Relationship ManagementService CoordinationRegulatory ComplianceEquipment DiagnosticsParts Inventory ManagementFinancial Tracking

Questions & Answers

Common questions about this position

What qualifications are required for the BMET Program Coordinator role?

Candidates need an Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field with 4+ years of experience servicing medical equipment, or equivalent military education, or High School Diploma/GED with 6+ years of experience. Additionally, a minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience is required.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are needed for this role?

Required skills include strong communication and presentation skills, ability to analyze metrics and reports, proficiency in electronic documentation using tools like iPad/iPhone and Microsoft Office, and qualified experience in customer service and account coordination.

What makes a strong candidate for this BMET Program Coordinator position?

A strong candidate has progressive team leadership experience supervising technical personnel, experience resolving customer relations issues, and knowledge of managing financial and administrative requirements, along with technical expertise in servicing medical equipment.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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