Senior Technology Consultant

Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Computer HardwareIndustries

Requirements

U.S. Citizenship is required due to federal regulations. Candidates must possess over 10 years of Linux experience with robust hardware troubleshooting skills and at least 5 years of experience leading technical teams or projects. The ability to participate in on-call and standby rotations is also necessary. Preferred qualities include being a self-starter with initiative, a collaborative and team-oriented mindset with mentoring capabilities, and strong written and verbal communication skills, including proficiency with Slack, Microsoft Teams, and email. The ability to analyze complex problems and resolve them independently or collaboratively is essential.

Responsibilities

The Senior Technology Consultant will lead an on-site team for a federal customer, ensuring operational excellence, collaboration, and leadership in hardware repair and case management. This involves performing hands-on hardware troubleshooting and replacement on HPE Proliant Servers and high-performance storage systems. Key duties include leading daily customer meetings, managing the case lifecycle from opening to resolution within SLA timelines, providing accurate tracking of parts and inventory, and serving as a subject matter expert to mentor team members. The role also requires reporting site issues to management and acting as an escalation point for operational and customer-related matters.

Skills

Hardware Troubleshooting

Proliant Servers

High-Performance Storage Systems

Case Management

Inventory Management

SLA Management

Team Leadership

Customer Meetings

Mentoring

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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