Senior Technology Consultant

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Role Overview

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.

Employment Type

Full time

Location Type

Remote/Teleworker

Key Responsibilities

• Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
• Lead daily customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
• Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
• Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations.
• Serve as the subject matter expert, mentoring team members and sharing best practices.
• Report site issues/concerns to management and act as the escalation point for operational and customer matters.

Requirements

• U.S. Citizenship (federal requirement)
• 10+ years of Linux experience with strong hardware troubleshooting skills
• 5+ years of experience leading teams or projects in a technical or service environment
• Comfortable participating in on-call and standby rotations

Preferred Candidate Qualities

• Self-starter who takes initiative and demonstrates ownership
• Collaborative and team-oriented with mentoring ability
• Strong written and verbal communicator—fluent using Slack, Microsoft Teams, and email
• Ability to analyze complex problems and resolve independently or through team collaboration

Tools & Technologies

• Hardware: HPE Proliant Servers, High-Performance Storage
• Ticketing System: Salesforce (case creation, escalation, and tracking)
• Productivity: Outlook, Excel, SharePoint

Additional Skills

• Accountability
• Active Learning
• Active Listening
• Bias
• Business Growth
• Client Expectations Management
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Centric Solutions
• Customer Relationship Management (CRM)
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Information Technology (IT) Infrastructure
• Infrastructure as a Service (IaaS)
• Intellectual Curiosity
• Long Term Planning
• Managing Ambiguity
• Process Improvements
• Product Services
• Relationship Building

What We Can Offer You

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive.