Team Lead, Local Marketing Support
EuleritySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Software as a Service (SaaS), Data & AnalyticsIndustries
Requirements
Candidates must have a positive attitude, be results-oriented, and leverage data and metrics for decision-making. Experience in a 24/7/365 SaaS environment and a background in managing globally distributed teams of cloud support engineers are essential. The role requires the ability to provide operational coverage outside of regular business hours and a strong focus on customer experience.
Responsibilities
The Senior Technical Support Manager will lead and develop a global team of cloud support engineers, coach employees on case management, and perform regular case quality reviews. Responsibilities include overseeing recruitment, training, and professional development, maintaining end-to-end ownership of customer incidents, and implementing data-driven strategies to optimize operational efficiency. The role also involves building strategic partnerships with Product, Engineering, Sales, and Professional Services teams, facilitating knowledge sharing, and championing organizational change and new business process implementation.
Skills
Technical Support
Team Leadership
SaaS
Customer Service
Knowledge Base Management
Problem Solving
Data Analysis
Metrics Management
Recruiting
Staff Development
Snowflake
Data management and analytics platform
About Snowflake
Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.
Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees
Benefits
We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.
A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.
Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.
Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.
Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.
Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.
Risks
Integration challenges from Datavolo acquisition may disrupt operations and customer service.
Increased competition from Mistral AI could challenge Snowflake's market position.
Convertible senior notes pricing may increase financial pressure if market conditions worsen.
Differentiation
Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.
The AI Data Cloud enables near-unlimited scale and performance for data mobilization.
Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.
Upsides
Acquisition of Datavolo enhances Snowflake's open data integration capabilities.
Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.
Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.
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