Senior Engineering Director, Plant Development
Twelve250,000 - 300,000 USD/year
- Full Time
- Senior (5 to 8 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Video and Media TechnologyIndustries
Requirements
Candidates should possess 5-8 years of experience in technical support, solutions engineering, or dev-focused customer success, with at least 2 years in a leadership role. They should be comfortable reading and debugging code, particularly in Python and JavaScript, and demonstrate an understanding of or eagerness to learn the fundamentals of machine learning, generative AI, or media pipelines.
Responsibilities
As the Customer Support Engineering Manager, you will build and lead the support engineering team, defining and scaling support processes, setting and monitoring KPIs, serving as a technical escalation point, coordinating across SPE teams, leading high-touch support for strategic customers, optimizing support systems, driving proactive support strategies, championing knowledge management, and representing TwelveLabs' technical expertise. You will also synthesize support insights into actionable feedback for product and engineering teams, enabling customer retention and growth.
Skills
Customer Support
Team Leadership
Support Strategy Design
Technical Support
Cross-Functional Collaboration
Support Engineering
Twelve Labs
AI system for video content understanding
About Twelve Labs
Twelve Labs focuses on artificial intelligence and video understanding by developing a system that analyzes videos to extract key features like actions, objects, and speech. This information is transformed into vector representations, enabling fast semantic search within large video datasets. The company differentiates itself by providing a platform that is faster and more effective than many existing models, allowing developers and product managers to easily integrate its technology through an API. Twelve Labs aims to make all videos searchable, enhancing the way businesses utilize video content.
Key Metrics
San Francisco, CaliforniaHeadquarters
2021Year Founded
$104.2MTotal Funding
EARLY_VCCompany Stage
Enterprise Software, AI & Machine Learning, EducationIndustries
51-200Employees