[Remote] Technical Account Manager at Boulevard

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Self-Care, Beauty, Salon, Spa, TechnologyIndustries

Requirements

3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization
Ability to manage multiple customer accounts, projects, and requests simultaneously, balancing competing priorities while maintaining exceptional attention to detail and follow-through
Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively
Customer Advocacy (passion for representing client needs)

Responsibilities

Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation
Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion
Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectively
Maintain deep product knowledge to provide strategic recommendations and drive adoption
Translate business objectives into actionable technology strategies using Boulevard’s platform
Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needs
Serve as a customer advocate, gathering feedback and representing client needs internally to influence roadmap and process improvements
Document recurring technical issues and propose improvements to internal playbooks and processes
Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities
Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountability

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementTechnical AdvisoryTroubleshootingProduct AdoptionAccount ManagementSaaS PlatformsRelationship ManagementProblem-Solving

Questions & Answers

Common questions about this position

What are the main responsibilities of the Technical Account Manager?

The role involves acting as the primary technical point of contact for top accounts, partnering with Strategic Account Managers to identify optimization opportunities, serving as a liaison between customers and Product/Engineering teams, maintaining deep product knowledge, translating business objectives into technology strategies, and advising on configurations, integrations, and best practices.

What skills are needed for the Technical Account Manager position?

The role requires deep technical knowledge of Boulevard’s platform, strong relationship management skills, problem-solving abilities, and experience with configurations, integrations, API usage, and technical troubleshooting.

What is the company culture like at Boulevard?

Boulevard values insatiable curiosity, experimentation, simple yet sophisticated solutions, diverse backgrounds, openness, equal opportunity, and doing the best work of your life.

Is this Technical Account Manager role remote or office-based?

This information is not specified in the job description.

What makes a strong candidate for the Technical Account Manager role?

A strong candidate combines deep technical knowledge with strong relationship management and problem-solving skills, has experience acting as a trusted technical advisor, and can collaborate across teams like Product, Engineering, and Account Managers to drive customer success.

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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