Senior Technical Customer Success Manager - Remote Brazil/LATAM at Kong

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
Have passion and determination about our technology and our customers
Be a self starter with strong organizational skills to drive effective customer outcomes
Have a good understanding of complex technology environments
Have great self awareness and strong communication skills
Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as a foundational understanding of APIM
Understand the value of DevOps, CI/CD and Cloud Computing IaaS

Responsibilities

Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
Working with Sales and Product teams to ensure our customers are getting the most out of the solution
Helping innovate our tooling and processes to make you and your team more efficient
Working on innovative and cutting edge customer projects
Learning our products and technologies, taking that knowledge and applying it to real world usage
Collaborating with other peers, business partners and groups
Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company

Skills

Key technologies and capabilities for this role

APIsMicroservicesCustomer SuccessCustomer Lifecycle ManagementRelationship BuildingCommunication SkillsOrganizational SkillsSales Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position for candidates in Brazil or LATAM.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for this role?

The role requires very strong organizational and communication skills, a builder’s mentality to solve complex problems, passion for technology, and the ability to manage a portfolio of commercial customers using modern engagement techniques.

What is the company culture like at Kong?

Kong offers a dynamic and fast-paced startup environment within the Customer Experience team, emphasizing teamwork, innovation, customer championship, and collaboration across sales, product, and peer groups.

What makes a strong candidate for this position?

Strong candidates have a builder’s mentality, strong organizational and communication skills, passion for Kong's technology, and the ability to manage customer portfolios—even if they don't meet every criterion, those particularly strong in key areas should apply.

Kong

API management and connectivity solutions provider

About Kong

Kong focuses on API management and connectivity, providing tools that help businesses manage, secure, and optimize their APIs for software communication. Its main product, Kong Gateway, is a fast API gateway that can handle up to 50,000 transactions per second, while Kong Konnect offers a SaaS platform for API management and Kong Mesh manages microservices. Kong stands out by combining open-source technology with enterprise solutions, allowing free access to core features and offering premium services for businesses. The company's goal is to enhance developer productivity, security, and performance for a diverse range of clients in a rapidly growing market.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$334.7MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees