Senior Technical Account Manager (United States)

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Human Resources, SaaSIndustries

Requirements

Candidates must have over 7 years of professional experience in strategic technical account management, client success engineering, solutions/deployment engineering, or SaaS/technical/financial services consulting with a focus on technical implementation. They should possess demonstrated success as a strategic advisor during client onboarding, experience engaging with C-suite executives, strong working knowledge of SQL, and client-facing experience with technical customers. The role requires residency in specific U.S. states including CT, Washington D.C., FL, GA, IL, KS, MA, MD, MO, NC, PA, RI, SC, TX, and VA. Immigration sponsorship is not available.

Responsibilities

The Senior Technical Account Manager will serve as the principal technical advisor to enterprise clients, acting as the authoritative voice on Karat's solutions and building high-level trust relationships. They will partner with global software engineers to analyze client hiring processes and performance requirements, ensuring precise solution alignment and product delivery. Responsibilities include presenting Karat's technical solution to prospects, architecting and implementing the initial Karat interview framework, conducting strategic reviews with customers, and designing and delivering executive-level training sessions. The role also involves analyzing complex performance data, calibrating assessment metrics, translating findings into strategic recommendations, and driving continuous improvement of internal Customer Operations and GTM team processes.

Skills

Technical Account Management

Client Relationship Management

Technical Consulting

Platform Implementation

Data Analysis

Hiring Process Analysis

Solution Alignment

Product Delivery

Technical Advising

Performance Metrics Analysis

Karat

Financial services for social media influencers

About Karat

Karat provides financial services specifically designed for social media influencers and content creators. The company offers customized credit cards that take into account the unique financial situations of influencers, who often have significant income from sponsorships and brand partnerships but may not have traditional credit histories. By using social media metrics like follower count and engagement rates to evaluate creditworthiness, Karat enables influencers to access credit products that meet their needs. Unlike traditional banks, which may overlook this niche market, Karat focuses on providing tailored financial solutions that offer liquidity and flexibility. The goal of Karat is to empower influencers to manage their finances effectively and support their business growth.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$54.2MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

11-50Employees

Benefits

Generous time off

Drive impact

401k matching

Health + wellness

Flexible work environment

Risks

Increased competition from fintech startups could erode Karat's market share.

Regulatory scrutiny on non-traditional credit assessments may impact Karat's operations.

Volatility in social media algorithms can affect influencers' income stability and creditworthiness.

Differentiation

Karat offers credit solutions based on social media metrics, not traditional credit scores.

The company provides tailored financial services for influencers, a niche yet growing market.

Karat's co-founders have experience from Instagram and Goldman Sachs, enhancing industry insights.

Upsides

Karat raised $70M in 2023, indicating strong investor confidence and growth potential.

Partnerships with Visa enhance Karat's credibility and expand its financial product offerings.

The rise of micro-influencers expands Karat's potential customer base significantly.

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