Senior Technical Account Engineer at Sumo Logic

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

+10 Years of Technical Experience
Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions
Advanced Technical Expertise: Hands-on keyboard experience and consultative skills
Must be a Japanese & English speaker
Customer-Centric Approach: Passionate about customer satisfaction and problem-solving
Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives
Communication Excellence: Professional and clear communication

Responsibilities

Act as a trusted customer advisor, helping customers understand best practices to maximize Sumo Logic's value and drive customer ROI
Delve deep into the technical nuances of the platform and assist customers hands-on in navigating its potential
Lead strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team
Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic
Work closely with customers to understand their unique requirements and challenges, build customized adoption plans, help achieve them, track progress, and expand plans to maximize value
Identify financial and adoption risks within an account and collaborate with the team to create plans to mitigate risks and turn situations into advocacy
Collaborate with the account team to formulate and implement strategies balancing customer needs with Sumo Logic’s business growth
Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback
Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence
Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
Analyze data to infer usage patterns
Travel flexibly, generally once or twice a quarter (10-25%) for customer visits, corporate visits for training, mandatory meetings, etc

Skills

SaaS

Cloud-Native

DevSecOps

Observability

Monitoring

Information Security

Problem-Solving

Technical Training

Consultative Skills

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees