[Remote] Lead - Solution Engineer at FreshBooks

San Mateo, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

6-8 years of Solution Engineering experience
Excellent soft skills and presentation abilities
Proven capability to work on cross-functional teams to address business and technical challenges
Strong verbal, written, presentation, and interpersonal communication skills
Demonstrated time management skills in a dynamic sales environment; managing multiple deals monthly
Highly driven with a focus on execution and a strong sense of urgency
Bachelor’s degree is preferred but not required
Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred
Strong analytical skills and a methodical approach to problem-solving
Confident speaker who can communicate effectively with diverse audiences
Thrives in a fast-paced, high-growth work environment

Responsibilities

Collaborating with Enterprise customers to identify and address their most critical business challenges
Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals
Gathering requirements effectively to clearly define customer problems
Building and presenting compelling demonstrations of Freshworks products
Articulating the value of Freshworks solutions to a variety of audiences
Embracing lifelong learning and continuously developing skills
Evangelizing the refreshing user experience offered by the Freshworks platform

Skills

Key technologies and capabilities for this role

ITSMITAMITOMESMAISolution EngineeringGo-To-MarketEnterprise SoftwareAnalytical SkillsProblem-Solving

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the salary range for this Lead Solution Engineer role?

This information is not specified in the job description.

What experience is required for this position?

The role requires 6-8 years of Solution Engineering experience.

What skills make a strong candidate for this role?

Strong analytical skills, a methodical approach to problem-solving, confident speaking, effective communication with diverse audiences, and thriving in a fast-paced, high-growth environment are key.

What is the work environment like at Freshworks?

Freshworks offers a fast-paced, high-growth work environment where you can move fast, make significant impact, and thrive while building great products and delighting customers.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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