Senior Technical Support Engineer
DittoSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Developer ToolsIndustries
Requirements
Candidates must have at least 3 years of experience in a similar role, with working experience in Unix/Linux and/or Bash, Kubernetes containerized solutions, and code hosts like GitHub, GitLab, and Bitbucket. A strong understanding of databases, especially SQL, is required, along with proficiency in communicating complex technical ideas to diverse audiences. Experience with Large Language Models (LLMs) and AI tooling is also expected, as is experience collaborating with cross-functional teams to solve customer problems. Candidates should be curious, compassionate, and driven problem solvers.
Responsibilities
The Senior Support Engineer will troubleshoot and resolve technical issues for customers, educate them on product usage, and identify areas for product improvement. They will work with customers throughout their journey, analyze trends causing issues and suggest remedies, and contribute to improving team onboarding and enablement. The role involves working with customers to solve reported issues, contributing to product and handbook documentation, and suggesting improvements for the customer experience and the product.
Skills
Customer Support
Technical Support
Problem Solving
Communication
Sourcegraph
Code intelligence platform for developers
About Sourcegraph
Sourcegraph provides a code intelligence platform designed to improve how developers work with their code. The platform features an AI coding assistant named Cody, which helps developers understand, navigate, and automate their codebases. Sourcegraph offers tools for code search, bug fixing, refactoring, and enhancing performance, all within a single interface. This makes it easier for developers to manage their code effectively. Unlike many competitors, Sourcegraph focuses on enhancing code security, speeding up developer onboarding, and promoting code reuse, making it particularly valuable for enterprises looking to improve engineering speed and software quality. The goal of Sourcegraph is to boost overall team efficiency and code health for organizations, and it is trusted by major companies in the tech industry.
San Francisco, CaliforniaHeadquarters
2013Year Founded
$216.9MTotal Funding
SERIES_DCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Benefits
Work fully remote
Unlimited PTO
Generous travel budgets
Competitive pay + equity
Medical, dental, & vision
Professional development
Office budget
Wellness budget
Family planning benefits
Risks
Anthropic's Claude AI model poses a competitive threat to Sourcegraph's AI tools like Cody.
A recent data breach at Sourcegraph may undermine customer trust and lead to scrutiny.
Advanced AI tools like Ironclad Contract AI could overshadow Sourcegraph if innovation lags.
Differentiation
Sourcegraph offers universal code search, enhancing developer productivity across multiple languages and tools.
The Cody AI assistant aids in code comprehension, navigation, and automation for developers.
Sourcegraph's Code Insights provides analytics for a comprehensive view of codebases.
Upsides
The rise of AI-driven code completion tools presents opportunities to enhance Cody's capabilities.
Remote-first development trends align with Sourcegraph's remote workplace model, boosting collaboration.
Growing focus on code security increases demand for Sourcegraph's enhanced security features.
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