Technical Support Engineer
AlphaSenseSalary not specified
- Full Time
- Junior (1 to 2 years)
$220,000 – $280,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should have 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments. A Bachelor’s degree in Computer Science or a similar field is required. Proficiency in identifying technical pain points in solutions and proven experience in building strong relationships with customers and cross-functionally to drive performance improvements are essential. A humble attitude, eagerness to help others, and the ability to operate with high horsepower while managing multiple projects are also important.
Responsibilities
The Senior Support Engineer will serve as the dedicated technical resource and advocate for important API customers, providing deep troubleshooting assistance and educating customers on platform use. They will be among the foremost technical experts for the API platform, acting as the last line of defense before the core Engineering team. The role involves partnering with engineering and customer teams to resolve issues, coordinating resources across multiple teams, and operationalizing solutions at scale. Building strong relationships with customers’ leaders and providing support coverage during holidays and weekends based on business needs will also be key responsibilities.
Skills
Troubleshooting
Technical Support
API Support
Customer Advocacy
Technical Guidance
Problem Solving
Deep Troubleshooting
Platform Expertise
OpenAI
Develops safe and beneficial AI technologies
About OpenAI
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees