Senior Staff Customer Success Manager (R3710) at Shield AI

California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Aerospace, Deep TechIndustries

Requirements

Bachelor's degree in business, engineering, or a related field
8+ years of experience in customer success or account management
3+ years of experience working with large enterprise customers
Proven experience in revenue renewal and retention for multi-million-dollar contracts
Experience working in a startup environment
Excellent communication and project management skills
Strong problem-solving skills and the ability to think strategically
Ability to work in a fast-paced, dynamic environment
Preferred Qualifications
Strong understanding of AI and robotics technology
Experience building and running a small customer success team at a startup
Familiarity with the defense aviation industry
Familiarity with developer facing software products
Certification in project management
Certification in customer success management
Experience in supporting customers for new products

Responsibilities

Build and maintain strong relationships with customers
Act as the primary point of contact for customer onboarding, training, offboarding, and renewals
Develop and implement customer success plans
Conduct regular reviews to ensure customers are achieving their goals
Collaborate with sales and product teams to address customer needs and feedback
Own and drive contract renewal
Collaborate with sales to expand revenue in a land and expand motion

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementCustomer OnboardingContract RenewalsProgram ManagementProject ManagementRevenue RetentionStrategic ThinkingProblem SolvingEnterprise Customer Management

Questions & Answers

Common questions about this position

What is the salary range for the Senior Staff Customer Success Manager role?

The salary range is $130,000 - $200,000 a year, plus bonus, benefits, and equity for full-time regular employees.

Is this position remote or does it require working from an office?

This information is not specified in the job description.

What are the required qualifications for this role?

Required qualifications include a Bachelor's degree in business, engineering, or related field, 8+ years in customer success or account management, 3+ years with large enterprise customers, proven revenue renewal experience for multi-million-dollar contracts, startup experience, excellent communication and project management skills, strong problem-solving, and ability to work in a fast-paced environment.

What is the work environment like at Shield AI?

The role requires the ability to work in a fast-paced, dynamic environment, consistent with a startup.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates will have 8+ years in customer success with enterprise customers, proven multi-million-dollar renewal experience in a startup, plus preferred skills like AI/robotics knowledge, defense aviation familiarity, and certifications in project or customer success management.

Shield AI

Develops AI and autonomous systems for defense

About Shield AI

Shield AI specializes in creating artificial intelligence and autonomous systems specifically for the defense industry. The company develops AI-powered systems, including autonomous drones, that assist military operations, especially in environments where GPS and communication may not be available. This technology allows for safer and more efficient defense operations. Shield AI differentiates itself from competitors by focusing on advanced AI capabilities and securing significant contracts with government and military clients, such as the multi-billion dollar EWAAC contract. The company's goal is to enhance operational capabilities and safety in military contexts, ultimately aiming to protect lives through its innovative solutions.

San Diego, CaliforniaHeadquarters

2015Year Founded

$772.8MTotal Funding

DEBTCompany Stage

AI & Machine Learning, DefenseIndustries

501-1,000Employees

Benefits

Medical Insurance Coverage

Long Term Disability Insurance

Health Care FSA and Dependent Care FSA

Employee Assistance Program

Subsidized Gym Membership

Pet Insurance

Competitive Compensation

Retirement Services

Life Insurance

Parental Leave

Bereavement Support

Flexible Work Hours

PTO

Paid Holidays

Commuter Benefits

Relaxed Dress Code

Yearly Swag Items

Unlimited Snacks

Bottomless Beverages

Annual Celebrations

Work From Home Benefits

Standing Desks and Widescreen Monitors

Risks

Increased competition from companies like Waymo could divert investment from Shield AI.

Geopolitical tensions may challenge the JSW Defence partnership for V-BAT production in India.

Dependency on Palantir's infrastructure may limit Shield AI's operational flexibility.

Differentiation

Shield AI's Hivemind is the first autonomous AI pilot deployed in combat since 2018.

Strategic partnerships with Palantir and JSW Defence enhance technological capabilities and market reach.

Shield AI's V-BAT drone is selected for a $198 million U.S. Coast Guard contract.

Upsides

Increased demand for autonomous systems in defense boosts Shield AI's market potential.

Successful multi-aircraft autonomous flight tests showcase advanced AI piloting capabilities.

Significant investment in robotics indicates a robust market for Shield AI's offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free