Senior Staff Customer Success Manager, Netherlands (R3728) at Shield AI

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Aerospace, TechnologyIndustries

Requirements

10+ years of experience in operations, customer service, customer success, and/or technical support leadership roles
Experience with service-wide or fleet-specific technology integration efforts
Experience serving military and government customers
Experience serving international customers with multilingual engagement platforms
Strong communication and cross-functional collaboration skills, especially in a customer-facing capacity
Experience working alongside commercial and government organizations in the Netherlands (preferred)
Relevant foreign language skills highly desired (preferred)
Familiarity with ITAR/export compliance in customer interactions (preferred)
Expertise in Group 3-5 UAS products and services (preferred)

Responsibilities

Primary on-site customer service and support touchpoint for end-users of SAI products and services
Intake, triage, and resolution of customer feedback on SAI products and services
Serve as the customer’s advocate within the aircraft division to drive future product discussions towards mission impact
Assist with integration of SAI aircraft products and services into the customer fleet and operations
Track performance, resolution time, and satisfaction metrics to assess customer health over the lifetime of SAI aircraft product and service integration
Assist with establishment of sustainment programs that are sufficient to meet customer needs
Facilitate shipping and logistics support directly to customer sites
Assist account executives and program managers with customer-specific atmospherics and needs to inform successful deal capture and programmatic execution

Skills

Customer Success

Technical Support

Issue Triage

Product Integration

Customer Advocacy

Performance Metrics

Satisfaction Metrics

Aircraft Systems

Fleet Integration

Support Workflows

Shield AI

Develops AI and autonomous systems for defense

About Shield AI

Shield AI specializes in creating artificial intelligence and autonomous systems specifically for the defense industry. The company develops AI-powered systems, including autonomous drones, that assist military operations, especially in environments where GPS and communication may not be available. This technology allows for safer and more efficient defense operations. Shield AI differentiates itself from competitors by focusing on advanced AI capabilities and securing significant contracts with government and military clients, such as the multi-billion dollar EWAAC contract. The company's goal is to enhance operational capabilities and safety in military contexts, ultimately aiming to protect lives through its innovative solutions.

San Diego, CaliforniaHeadquarters

2015Year Founded

$772.8MTotal Funding

DEBTCompany Stage

AI & Machine Learning, DefenseIndustries

501-1,000Employees