Tines

Senior Solutions Engineer - Ohio

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Automation, AIIndustries

About Tines

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Job Summary

Tines is looking for a Senior Solutions Engineer to join our pre-sales team, who are crucial to our growth and winning customers. You will partner closely with our Account Executives & sales leadership to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no-code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work. You will understand customers’ business pains and outcomes they want to achieve and show how Tines can help them realize those outcomes.

What you will be doing

  • Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
  • Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
  • Build and demo Tines Stories with customers to show value and win sales
  • Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations
  • Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
  • Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
  • Be a key source of market feedback into the product organization
  • Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
  • Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams

Senior-Level Responsibilities

Strategic Leadership

  • Drive the strategic direction for sales engineering within the Canadian region, aligning with overall business goals and objectives
  • Act as a senior voice of the SE team in setting the direction for sales engineering in the NAMER region helping us evolve to meet overall business goals and objectives

Mentorship

  • Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team

Thought Leadership

  • Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation

Complex Problem Solving

  • Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration

Cross-Functional Collaboration

  • Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
  • Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
  • Be a key source of market feedback into the product organization

Location

This is a remote position that must be based in the Ohio Valley region, ideally in the Cleveland, OH metro area, as it will require regular in person meetings in this region.

Skills

Solutions Engineering
Pre-sales
SaaS
No-code automation
API integration
Technical knowledge
Customer education
Business value demonstration
Problem-solving

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters
2018Year Founded
$142.1MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees

Benefits

Remote Work Options
Flexible Work Hours
Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.
Rapid AI integration may outpace Tines' development, risking competitive edge loss.
Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.
The platform integrates with various business processes, reducing duplicate efforts and information silos.
Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.
Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.
Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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