Process Intelligence Program Director

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Cloud Computing, AIIndustries

Requirements

Candidates should have deep experience in using Business Process Intelligence and low-/no-code automation tools together with AI to transform, manage, and continuously improve enterprise operations. Experience with process mining, task mining, and analytics is essential. Familiarity with Citizen Development, RPA, and AI Agents is also required.

Responsibilities

The Process Intelligence Program Director will build and manage a program using Process Intelligence and related tools to drive efficiency gains, cost reduction, and enhanced employee experience. They will lead initiatives and coach others to effectively use Process Intelligence to improve processes and deliver automation and AI solutions across Global People Services. This includes discovering and defining process optimization and automation solutions, implementing Business Process Intelligence for ongoing performance monitoring, and partnering with various teams to define and implement a transformation roadmap for automation and AI solutions.

Skills

Business Process Intelligence

low-code automation

no-code automation

Process Optimization

Process Improvement

Automation Solutions

Program Management

Leadership

Employee Experience

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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