Senior Service Desk Technician at Symbotic

Wilmington, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Robotics, Supply ChainIndustries

Requirements

Minimum of 5 years of experience in IT support, including advanced troubleshooting of Windows, MacOS, and Linux systems
Proven experience delivering excellent customer service and working as part of a collaborative IT team
Strong hands-on knowledge of Microsoft Intune, Microsoft Office, and Google Workspace
Experience supporting and managing security tools such as Zscaler, Microsoft Defender, SentinelOne, Absolute, JAMF, Kandji, and N-Central
Practical experience with Jira Service Desk for ticketing and workflow management
Knowledge of asset management processes, documentation standards, and IT process improvement
Strong communication skills and the ability to explain technical issues clearly to non-technical users
Bachelor’s degree in information technology or related field preferred or equivalent experience
Valid driver’s license and the ability to drive and/or fly to client and other customer locations (up to 10% travel may be required)
Ability to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis

Responsibilities

Provide support for laptops, desktops, printers, and peripheral devices
Serve as an escalation point for complex technical issues from other service desk team members
Troubleshoot and support Windows, MacOS, and Linux operating systems
Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation
Support and administer Microsoft Intune, Microsoft Office, and Google Workspace environments
Utilize and monitor security tools including Zscaler, Microsoft Defender, SentinelOne, and N-Able N-Central
Assist with asset management, process improvement, and creating/updating knowledge base documentation
Collaborate with cross-functional teams to drive IT service enhancements and projects
Mentor junior technicians

Skills

Windows

MacOS

Linux

Jira Service Desk

Microsoft Intune

Microsoft Office

Google Workspace

Zscaler

Microsoft Defender

SentinelOne

N-Able N-Central

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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