Senior Sales Engineer

Employment Type: Full time

Position Overview

RingCentral is seeking a talented Senior Sales Engineer to join our Partner Sales & Business Development Team. In this role, you will be the technical expert, ensuring our solutions are both technically sound and commercially viable, while building long-term trust with our partners and customers. You will work alongside sales and business development teams to identify new business opportunities and revenue streams.

About RingCentral

RingCentral is a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest over $250 million annually in our AI-enabled technology and platforms, including our proprietary RingSense AI solution. Our solutions are designed to meet customer business needs, prioritizing accuracy, precision, and open platform principles.

Requirements

• Industry knowledge in UC, CX / Contact Centre, AI, Language Models, Mobility, and IMS Integration.
• Comprehensive understanding of API Concepts and developer Portals.
• In-depth knowledge of RingCentral’s UC & Customer Experience Portfolio, including RingCX OEM partners, is beneficial.
• Ability to innovate and differentiate RingCentral in the marketplace.
• Ability to flex communication style for different audiences, including partners, customers, sales, and support teams.

Responsibilities

• Serve as the technical voice and interface for the Partner Sales & Business Development Team.
• Drive technical trust, ensure solution-fit, and enable sales success through consultative engagements.
• Identify new business partners and revenue streams in different regions and market segments.
• Develop solutions based on the current portfolio and innovate where needed.
• Coordinate the development and delivery of new services and propositions with the Sales Engineering Leadership team, Sales Executives, and RingCentral Product Teams.
• Monitor and support SE collaborative teams.
• Manage customer feature requests and documentation for the product team.
• Perform lab testing and pursue continued education on the platform and underlying technologies.
• Support related trade shows and events.
• Coordinate and lead discovery sessions to understand customer business requirements and objectives.
• Engage in business-led conversations to articulate the benefits of the RingCentral EX/CX Portfolio (e.g., revenue generation, operational efficiency, cost savings).
• Become a trusted advisor in the Sales and Pre-Sales community, providing world-class operational and technical support.
• Help create repeatable Sales Support collateral and content (Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions, Campaigns).
• Provide industry, technical, and product insight to partners and customers.
• Perform innovative and business-led presentations, including technical demonstrations, product overviews, and sales presentations, outlining expected CX and UX.
• Develop and maintain an expert understanding of all RingCentral applications and products.
• Represent RingCentral at conferences, industry events, and partner events.

Application Instructions

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Company Information

• Company: RingCentral
• Industry: Unified Communications as a Service (UCaaS), Contact Center, AI
• Revenue: $2 Billion annual revenue
• Investment: Over $250 million annually in AI-enabled technology and platforms
• Key Product: RingSense AI