Senior Recruiter

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity

As a Senior Recruiter, you’ll support our business as both a recruiter and a trusted advisor, working with hiring managers to understand our business needs, refine interview processes, and create and execute creative hiring strategies.

Location & Flexibility

Our Senior Recruiter will be an integral part of our Talent Acquisition team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of Toronto, ON or Vancouver, BC, OR in a Work From Anywhere (Remote) capacity in Toronto, ON or Vancouver, BC.

Responsibilities

• Manage the full recruitment life cycle, from sourcing candidates to gathering feedback from new hires to continuously improve our hiring process.
• Collaborate with senior leadership, hiring managers, and interview teams to build inclusive and motivated teams.
• Drive stakeholder partnerships and hiring manager relationships independently.
• Coach and mentor other Talent Team members to enhance their recruiting skills.
• Develop innovative strategies to scale the hiring practice across multiple locations.
• Maintain relationships with top talent, ensuring access to diverse talent pools for current and future positions.
• Facilitate interviews to assess candidates’ skills, experience, and cultural fit with the company.
• Conduct market research to create job descriptions, advise on compensation, and understand the competitive landscape.
• Adapt, and pitch our EVP to match the business evolution, negotiate complex situations, and maintain high offer acceptance rates.
• Provide timely communication with candidates and hiring managers about the recruitment process.
• Partner with hiring teams on interview best practices to ensure an inclusive interview process that builds diverse and equitable teams.
• Use data to evaluate pipeline health and implement strategies to improve recruiting outcomes.
• Prepare and maintain recruitment dashboards to track key hiring metrics and trends.
• Manage data reporting and provide insights as required by Senior Leadership.

Qualifications

• 6+ years of experience recruiting with a proven track record recruiting for SAP consulting and technical positions across diverse business contexts.
• Demonstrated success navigating and executing hiring strategies in both the U.S. and Canadian markets.
• General understanding and application of U.S. and Canadian Employment Laws.
• Skilled in managing a high volume of candidates and diverse requisitions.
• Dedicated to sourcing underrepresented talent and ensuring an inclusive hiring process.
• Strong ability to establish consultative relationships and build trust with candidates and hiring managers.
• Capable of flexibly adapting recruiting strategies and processes to evolving business requirements and headcount plans.
• Proficient in using various Applicant Tracking Systems (ATS) and recruitment technologies.

Application Instructions

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Company Information

(No specific company information beyond the "Who We Are" section was provided.)