Senior Professional Services Consultant at WalkMe

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

German language skills are required
Strong understanding of user behaviour and how to improve user engagement through WalkMe
Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications
Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations
Excellent communication and collaboration skills, with the ability to work effectively in a team environment
Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with brand guidelines
Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources
Experience working in an agile development environment is a plus
5+ years of experience in Professional Services, Implementation Consulting, or Customer Success
3+ years of SaaS experience
Bachelor's degree in a relevant field preferred

Responsibilities

WalkMe Implementation: Design, build, and implement interactive experiences for customers to drive business impact, such as enhancing end-user onboarding and accelerating feature adoption
Consultation: Work closely with customer application owners to understand business objectives, pain points, and end-user needs; provide expert advice and recommend WalkMe solutions
Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and development team to ensure delivery within scope, timeline, and budget; manage risks and provide status updates
Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify optimization opportunities and increase effectiveness and engagement
Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices to ensure effective utilization
Troubleshooting: Identify and resolve issues related to WalkMe implementation across platforms and devices
Collaboration: Foster cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders
Continuous Learning: Stay updated with latest trends and advancements in WalkMe and digital adoption technologies

Skills

Key technologies and capabilities for this role

WalkMeSAPProject ManagementGermanImplementationCustomer ConsultingUser ExperienceDigital AdoptionOnboardingDigital Transformation

Questions & Answers

Common questions about this position

Is German language proficiency required for this role?

Yes, German language skills are required for the Senior Professional Services Consultant position.

What is the reporting structure for this position?

The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.

What are the key responsibilities of this role?

Responsibilities include owning WalkMe implementations, consulting with customers, project management, data analysis, knowledge transfer, troubleshooting, collaboration, and continuous learning.

What skills are needed to succeed in this position?

A strong understanding of user behavior and how to improve user engagement is required, along with passion for technology, solutioning, and customer success.

What is the employment type for this job?

This is a full-time position.

What is the salary range for this role?

This information is not specified in the job description.

Is remote work an option for this position?

This information is not specified in the job description.

WalkMe

Digital adoption platform for user guidance

About WalkMe

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$299.1MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Risks

SAP acquisition may lead to internal restructuring and potential operational disruptions.

Integration with SAP's offerings could face technical challenges, delaying benefits.

Intensifying competition in the digital adoption market could erode WalkMe's market share.

Differentiation

WalkMe offers a code-free platform for digital adoption, simplifying user experiences.

The platform provides real-time contextual guidance, enhancing onboarding and training processes.

WalkMe's subscription model ensures continuous support and updates for enterprise clients.

Upsides

Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.

Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.

WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.

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