Senior Security Engineer
BraceFull Time
Senior (5 to 8 years)
Candidates must possess at least 5 years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP. A detailed working knowledge of web-based security and network infrastructure, including Security Proxies, NGFW, IPS, SSL/IPSec VPNs, DLP, SD-WAN, GRE tunnels, IP SLA monitoring, and Firewalls, is essential. Extensive experience analyzing packet captures and HAR traces for connectivity, application, and network performance issues is required, along with advanced written and verbal communication skills in English. Preferred qualifications include a background in Internet and Security technologies like SWG, Sandboxing, PAC files, API, SCIM, ESXi, vendor certifications such as CCNP or CompTIA Security+, and hands-on experience with at least one public cloud platform (AWS/Azure/GCP).
The Senior Product Support Engineer will provide second-line phone and email consultation to debug complex security and network problems. They will partner with Engineering to assist customers with testing or troubleshooting and reproduce customer issues to verify problems, providing feedback to the Engineering and Operations team. Responsibilities also include creating entries in the technical support online database for undocumented incident resolutions, developing ongoing training programs for the department, and mentoring other engineers on advanced troubleshooting, debugging, and case management skills. Additionally, the role involves understanding product direction and customer use-cases to provide input on product and code changes throughout the product cycle.
Cloud-based cybersecurity and secure gateway services
Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.