Senior Product Designer - Automations & Integrations

Location Type: Remote Employment Type: Full-Time

About Us

Close is building the modern sales-focused CRM for small, scaling businesses. We are a team of 100+ people across 22 countries, united by the goal to help small businesses sell better by eliminating manual work and empowering them to focus on relationships.

Our company values are:

• Customer-centricity: We set our compass by our customers and our people.
• Sustainability: We care deeply about the health of our business and the wellbeing of our team.
• Autonomy: We are bootstrapped and fully remote since 2016, allowing us to chart our own course.
• Impact, Ownership, and Quality: We prioritize work that moves the needle and practice a mature approach to the workplace, expecting effective time management, thoughtful communication, and excellent work.

Our design team is dedicated to creating elegant experiences that our customers love. We focus on purpose, simplicity, and impact in every touchpoint with our product. As a Senior Product Designer, you will join a culture of autonomy and craft with a high bar for excellence and a curiosity for solving complex problems with elegant simplicity.

About the Role

You will be the dedicated designer for our Automations & Integrations team, transforming how sales teams interact with complex, multi-step processes by making them simple and accessible through natural language. Our vision is to create a powerful experience that empowers any seller to create, configure, and use automations quickly and easily.

Beyond traditional automations, you will lead our AI Agents strategy. This involves designing the infrastructure and experiences for autonomous AI SDRs, intelligent workflow orchestration, and the next generation of agentic AI capabilities. You will define a new product area that positions Close at the forefront of the agentic AI revolution, creating genuinely innovative autonomous experiences that impact our customers' lives.

You will be the 5th full-time Product Designer, reporting to our Head of Product Design. Our design team moves fast, prioritizes high-quality design delivery, uses Shape Up methods, and works closely with Product and Engineering. This is a hands-on Individual Contributor (IC) role, ideal for a Senior Designer focused on craft and impact rather than people management.

Responsibilities

• Lead design strategy for world-class automations and integrations experiences as co-lead of the product team alongside PM and Engineering.
• Pioneer AI agent architecture by designing the infrastructure and user experiences that enable autonomous AI SDRs, intelligent workflow orchestration, and multi-agent collaboration.
• Create breakthrough agentic AI experiences that go beyond prompt-based tools to deliver autonomous systems capable of planning, executing complex workflows, and delivering measurably superior results.
• Solve complex systems problems by transforming multi-step, technical workflows into simple, approachable experiences for users of all skill levels.
• Drive measurable impact by reducing time and effort to create automations, increasing automation usage frequency, and reducing customer success issues.
• Shape the future of AI integration by defining how automations and agents can be triggered across multiple product areas (chat, assistant, voice commands).
• Collaborate cross-functionally using Shape Up methodology to define cycle goals and lead strategic initiatives.
• Champion user needs while balancing complex technical constraints.