[Remote] Staff Product Designer at FullStory

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS)Industries

Requirements

Candidates should possess 7+ years of experience as a product designer, including at least 2+ years in a B2B SaaS company. They should have experience in a leadership role, bringing a design voice to cross-discipline initiatives and building trust between the design practice and other teams. Experience conducting User Experience Research activities and design sprints independently is required, along with a robust portfolio showcasing iterative software work with a strong focus on the Discovery phase. Furthermore, candidates must be comfortable with all aspects of the design process, including research, low and high fidelity design, rapid prototyping, and contributing to a Design System, and they should have experience working in complex and ambiguous spaces, particularly related to digital analytics, data science, machine learning, or similar.

Responsibilities

The Staff Product Designer will partner with cross-functional teams to frame problems, shape UX strategy, and contribute to user engagement and growth by iteratively designing, shipping, and measuring solutions. They will own and execute design across the entire product development lifecycle, bringing an entrepreneurial spirit of informed research and experimentation. This role involves participating in customer calls to understand their needs, elevating the user experience through design reviews, contributing to the design system, and advocating for loveable products. The designer will also clearly communicate design rationale and iterations to partners and stakeholders, and they will contribute to strategic thinking around connecting the UX to business outcomes, identifying and conducting appropriate UXR activities, and representing UX within the triad with less support from design partners.

Skills

UX Design

User Experience Research

Design Sprints

Design Systems

Product Design

B2B SaaS

Iteration

Discovery Phase

Stakeholder Communication

FullStory

Digital experience analytics platform for businesses

About FullStory

FullStory provides a platform for digital experience analytics, allowing businesses to understand user interactions on their websites and mobile apps. The platform captures and analyzes these interactions, helping companies identify issues and optimize user experiences to enhance conversions and customer satisfaction. FullStory serves a variety of clients, including e-commerce, financial services, and travel companies, making it applicable to any business with a digital presence. Operating on a Software-as-a-Service (SaaS) model, clients subscribe to the platform and pay a recurring fee based on their usage and required features. This model allows for scalability and offers different pricing tiers to accommodate businesses of all sizes. FullStory's goal is to improve online user experiences through detailed insights and data analysis.

Atlanta, GeorgiaHeadquarters

2014Year Founded

$189.9MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Access 6 subsidized sessions with a coach per year

99% of health insurance premiums covered; 75% for dependents

Annual learning subsidy

Fully distributed workforce

Generous parental leave policy

10 days of company holidays

Unlimited time off

401(k) with a $2 to $1 match

Risks

UserTesting's new integrations may offer more comprehensive solutions than FullStory.

Rapid AI evolution in e-commerce could outpace FullStory's current offerings.

Jason Wolf's appointment may lead to short-term disruptions during strategic changes.

Differentiation

FullStory offers pixel-perfect session playback for detailed user interaction analysis.

The platform provides AI-ready behavioral data, enhancing digital experience insights.

FullStory's SaaS model allows scalable solutions for businesses of all sizes.

Upsides

Growing demand for AI-driven personalization boosts FullStory's market potential.

Partnership with Google Cloud enhances FullStory's AI capabilities.

Recognition in Deloitte Technology Fast 500 highlights FullStory's rapid growth.

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