ServiceNow

Sr. Manager, Product Design, DTXD

Atlanta, Georgia, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, AIIndustries

Requirements

The ideal candidate will have a strong background in leading and developing UX design teams, with experience in AI, enterprise workflows, and human-centered design. Proven ability to manage, coach, and inspire designers, provide feedback, and guide career development is essential. Experience in shaping the future of AI + UX, driving adoption of AI patterns and design standards, and partnering with platform and design system teams is required. A track record of delivering high-impact design from discovery through delivery, ensuring scalability and intuition, and championing consistent design patterns while fostering innovation is necessary. Strong cross-functional partnership skills with Technical and Business Product and Engineering teams, as well as collaboration across the Experience Design (XD) organization, are crucial. Experience implementing and refining processes for tracking design work, capacity, and priorities is also required.

Responsibilities

Lead and develop a team of talented UX Designers focused on employee-facing products and platforms. Champion design craft, quality, and delivery, pushing the boundaries of AI, enterprise workflows, and human-centered design. Manage, coach, and inspire the team, fostering growth in craft, collaboration, and strategic thinking, while providing feedback and career guidance. Drive the adoption of forward-looking AI patterns and design standards, ensuring they are engaging, consistent, and responsibly integrated into workflows. Guide the team to anticipate emerging opportunities in AI and translate them into practical, business-ready solutions. Partner with platform and design system teams to build reusable components and frameworks. Ensure design work delivers measurable user value and business impact, overseeing design execution from discovery through delivery. Champion consistent design patterns while fostering innovation. Partner closely with Technical and Business Product and Engineering teams to align on priorities, shape roadmaps, and ensure impactful, scalable delivery. Collaborate across the Experience Design (XD) organization to deliver well-rounded, evidence-based solutions. Act as a connector between internal employee experiences and external product development, ensuring learnings and insights feed back into customer-facing innovation. Implement and refine processes for tracking design work, capacity, and priorities, ensuring transparency and enabling proactive workload management. Contribute to and reinforce the DTXD engagement model, clarifying how design integrates with strategy, research, and development workflows.

Skills

Product Design
UX Design
AI
Enterprise Workflows
Human-Centered Design
Team Leadership
Talent Development

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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