ServiceNow

Senior Manager, Solution Consulting

Vienna, Virginia, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates must have at least 7 years of presales experience and 1st line management experience leading presales teams. A thorough understanding of the SaaS market space, PaaS solutions, and Service Management practices is required, along with experience in Value Based Selling or Solution Selling. Experience leveraging or critically thinking about AI integration into work processes and experience in a fast-growing IT environment (software, cloud, or customer experience) are also necessary qualifications. The ability to motivate and inspire a growing team, along with an understanding of coaching, mentoring, and managing individual contributors, is essential.

Responsibilities

The Senior Manager, Solution Consulting will ensure Solution Consultants (SCs) demonstrate relevance to customers, discover business and technical problems, deliver high-quality presentations and demonstrations, and execute proofs of concept when needed. They will comprehend and document business value, ensure customer commitment to the ServiceNow solution, and develop team members according to business demands and individual goals. Responsibilities also include developing and maintaining a recruiting pipeline, working with regional sales managers to prioritize Solution Consulting efforts, assigning resources to sales opportunities, and evaluating team progress against goals. The role involves assigning resources to marketing and demand generation efforts, developing and deploying team training curriculums, and evaluating team members regularly. Additionally, the manager will ensure proper alignment and effective utilization of skill sets within the assigned region and manage day-to-day activities such as resource scheduling, expense review, and activity reporting.

Skills

Solution Consulting
Sales
Customer Relationship Management
Team Leadership
Recruiting
Training Development
Resource Management
Business Value Assessment
Presentation Skills
Demonstration Skills
Proof of Concept Execution

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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