[Remote] Senior Solution Consultant at LivePerson

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

5+ years of professional experience in Solution Consulting/Pre-Sales Engineering with a demonstrable track record in winning large enterprise deals
Product Management experience is a significant plus
A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, or related fields (self-taught and boot camp experiences also valued)
Industry Knowledge: Experience with web, martech, mobile apps, contact centers, voice technology, and AI technologies is preferred
Core Technical Skills: Proficient in relevant technical areas (as detailed in the job description)

Responsibilities

Provide Strategic Consulting: Act as a subject matter expert and thought leader to transform current and prospective customers; deliver strategic workshops, develop technical roadmaps, and present readbacks that address key business outcomes and platform ROI
Support Partner Sales: Collaborate closely with LivePerson partners to drive joint sales efforts, ensuring architectural alignment with LivePerson’s solutions, and taking ownership of the technical partner relationship
Competitive Intelligence: Understand, research, and relay comprehensive information about competitors and the market landscape, adhering strictly to ethical guidelines
Architect and Deliver Demonstrations: Build and deliver highly sophisticated, customized demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies
Develop Sales Strategies: Partner closely with Sales Executives to strategize on winning opportunities, architecting new and custom solutions that showcase seamless product integration into complex customer infrastructures
Proposal Development: Collaborate on and lead technical responses to RFPs, RFIs, RFTs, and other technical documentation required to secure large enterprise deals
Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations, acting as a critical feedback loop
Educational Support: Train Sales and Delivery teams on solutions, platform updates, and best practices, and support customer conferences as a demo runner or speaker
Mentorship: Occasionally mentor and coach new team members in Solution Consulting on best practices, technical skills, and client engagement

Skills

Key technologies and capabilities for this role

Conversational AISolution ArchitectureTechnical RoadmapsSales EngineeringStrategic ConsultingWorkshopsROI AnalysisCompetitive IntelligencePartner Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What is the location requirement for this role?

The job is located in the USA and is fully remote.

What are the key responsibilities of a Senior Solution Consultant?

Key responsibilities include providing strategic consulting and thought leadership, architecting and delivering customized demonstrations of platforms like Conversational Cloud and AI, developing sales strategies, and offering technical expertise across business units.

What platforms or technologies will I work with?

You will work with LivePerson's core platforms including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies.

What does the team structure look like for this role?

The role reports to the Director, Solutions Consulting NA, and sits within the North American Solutions Consulting organization.

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.

Rapid AI advancements may require significant R&D investment to maintain competitiveness.

Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.

The company partners with industry leaders like Telnyx to enhance real-time communication.

LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.

Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.

Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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