Manager, ServiceNow Platform Owner

The ServiceNow Platform Manager will own the ServiceNow platform, including its architecture, configuration, and maintenance, and formulate specifications based on business needs. They will provide technical leadership for platform planning, design, upgrades, and implementation, and lead the ServiceNow Product team by defining sprints, priorities, and assigning resources. Responsibilities include setting strategy for support teams, ensuring adherence to Agile frameworks, implementing new forms and workflows, and ensuring high availability, efficiency, and security of the platform. The role involves monitoring platform performance, managing vendor relationships, and leading ServiceNow governance.