[Remote] Manager, ServiceNow Platform Owner at Pacific Life

North Carolina, United States

Pacific Life Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

ServiceNow Platform ManagementITSMAgile PrinciplesSaaS IntegrationsActive Directory IntegrationsWorkday IntegrationsSailPoint IntegrationsTeam LeadershipTechnical Solution DevelopmentPlatform StrategyProject PlanningDeployment ActivitiesHigh AvailabilityEfficiencySecurity

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

This role can be remote with a preference for someone in EST to support the business.

What skills and experience are required for the ServiceNow Platform Manager role?

Candidates need expertise in ServiceNow platform ownership including architecture, configuration, and maintenance, leadership of development teams using Agile principles, and a firm understanding of integrations with SaaS platforms, AD, Workday, and Sailpoint.

What does the team structure look like for this position?

You will lead a team of developers, analysts, and vendor partners, reporting to the Director of Service Delivery and Management, within a Pacific Life Technology division team of over 100 FTEs and contractors.

What is the company culture like at Pacific Life?

Pacific Life emphasizes collaboration, innovation, work-life balance, and empowering employees to work both in and out of the office, fostering a career with purpose and support for positive impact.

What makes a strong candidate for this ServiceNow Platform Manager role?

A strong candidate will have proven technical leadership in ServiceNow platform management, experience leading Agile teams and vendor partners, and deep knowledge of ITSM integrations to align with business objectives.

Pacific Life

About Pacific Life

Newport Beach, CaliforniaHeadquarters
1868Year Founded
$189.4MTotal Funding
N/ACompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Health Insurance
Paid Vacation
Paid Parental Leave
Adoption Assistance
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition in annuities market from companies like Prudential and MetLife.
Potential financial exposure from significant real estate investments.
Integration challenges with Selerix could affect customer satisfaction.

Differentiation

Pacific Life partners with T. Rowe Price for innovative Lifetime Income solutions.
Recognized as a top community-minded company, enhancing brand reputation and trust.
Real-time integration with Selerix improves benefits administration accuracy and efficiency.

Upsides

Lifetime Income solution attracts clients seeking secure retirement options.
Enhanced annuity products offer flexibility and growth, increasing product attractiveness.
Strong real estate financing position opens more sector opportunities.

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