Presales Solution Consultant, AI-driven eProcurement SaaS
SamsungFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates must have 7 years of presales experience, including experience managing presales teams as a first-line manager. A thorough understanding of the SaaS market, PaaS solutions, and Service Management practices is required, along with experience in Value Based Selling or Solution Selling. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is also necessary, as is experience in a fast-growing IT environment (software, cloud, or customer experience). The ability to motivate and inspire a growing team of Presales Solutions Consultants is essential, as is an understanding of standard approaches to coaching, mentoring, and managing individual contributors.
The Senior Manager, Solution Consulting will ensure Solution Consultants demonstrate relevance to customers, discover business and technical problems, deliver high-quality presentations and demonstrations, and execute proofs of concept when needed. They will comprehend and document business value, ensure customer commitment to the ServiceNow solution, and develop team members according to business demands and individual goals. Responsibilities include developing and maintaining a recruiting pipeline, working with regional sales managers to prioritize Solution Consulting efforts, assigning resources to sales opportunities, and evaluating progress against goals. The role also involves assigning resources to marketing and demand generation efforts, developing and deploying team training curriculums, evaluating team members regularly, and managing day-to-day activities such as resource scheduling, expense review, and activity reporting.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.