[Remote] Strategy & Operations Manager, Business Systems & IT at Dandy

United States

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$130,100 – $153,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental Technology, HealthTechIndustries

Requirements

5+ years of total experience in a technology environment, with 3+ years dedicated to managing IT projects, programs, or business operations, preferably within a high-growth tech company
Proven track record of managing and delivering complex, cross-functional projects. PMP or similar certification is a strong plus
Financial Acumen: Direct experience with software asset management (SAM), vendor negotiation, and managing technology budgets and renewals
Process Modeling: Strong functional knowledge of process documentation and optimization methodologies (e.g., BPMN, RACI)
Communication: Exceptional communication and facilitation skills, with the ability to build consensus and drive decisions among both technical and non-technical leaders

Responsibilities

Own the PM Practice: Design, implement, and enforce a scalable project management framework (e.g., intake, prioritization, delivery, and reporting) for large IT and Business Systems initiatives
Project Leadership: Directly manage and drive a portfolio of the most critical, cross-functional programs (e.g., major system integrations, new regulatory compliance projects) from scoping through hypercare
Governance & Standardization: Champion the use of standard documentation to ensure consistent quality and minimize technical debt across project deliveries
Resource Alignment: Partner with the IT/BS Leads to forecast and track team capacity, ensuring resources are optimally aligned with the highest-priority business goals
Vendor & Renewal Management: Own the end-to-end process for IT and Business Systems software license renewals. Proactively track contract end dates, usage data, and renewal costs to ensure best-in-class terms
Spend Optimization: Conduct regular audits of software usage and licenses to identify and reclaim unused seats, driving significant cost savings and ensuring compliance
Budget Support: Assist leadership with budget planning, expense tracking, and vendor negotiation strategy to maximize the return on all software investments
Process Optimization: Lead initiatives to streamline and automate the team’s internal workflows (e.g., project intake, support hand-offs, environment management) to maximize time spent on strategic development
Run vs. Change Auditing: Implement reporting mechanisms to measure the team's balance between reactive support ("Run the Business") and strategic development ("Change the Business") and recommend strategies to increase operational leverage
Communication: Own key communication channels, providing clear, concise, and timely updates on project status, risks, and resource utilization to leadership and key stakeholders

Skills

Key technologies and capabilities for this role

Project ManagementPMOCross-functional ProgramsSystem IntegrationsFinancial GovernanceResource ForecastingPrioritizationStakeholder ManagementRegulatory ComplianceIT Governance

Questions & Answers

Common questions about this position

What is the salary range for the Strategy & Operations Manager position?

The salary range is $130.1K - $153K.

Is this role remote or does it require office work?

The position is fully remote.

What key skills are required for this role?

The role requires strong project management skills, including designing scalable frameworks for intake, prioritization, and delivery; financial governance expertise in vendor management, spend optimization, and budgeting; and abilities in process optimization and cross-functional program leadership.

What is the company culture like at Dandy?

This information is not specified in the job description.

What makes a strong candidate for this Strategy & Operations Manager role?

A strong candidate is highly organized, results-oriented, and excels as an operational force multiplier, with expertise in driving execution discipline, managing cross-functional programs, ensuring financial accountability, and optimizing processes for a high-growth environment.

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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