[Remote] Manager, Coaching Excellence at DraftKings

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3 to 4 years of experience leading teams of individual contributors or managers
4 or more years in performance coaching, quality assurance, or enablement within high-volume operations such as Customer Experience or Risk
Strong analytical skills with the ability to interpret trends, connect insights to action, and communicate effectively with senior stakeholders
Exceptional storytelling and facilitation skills, with experience creating executive-level presentations and leadership workshops
Proven ability to design scalable systems, align cross-functional partners, and build repeatable coaching processes
A bachelor’s degree in a relevant field; a master’s degree or coaching certification is preferred
Experience with AI coaching tools or MaestroQA is a plus

Responsibilities

Lead cross-vertical coaching programs that establish consistent standards and best practices across DraftKings’ frontline and partner teams
Strengthen the quality of coaching by refining frameworks, improving calibration health, and building a culture centered on feedback and development
Design and scale AI-powered coaching initiatives with prompt libraries, workflows, and guardrails that deliver measurable performance outcomes
Facilitate learning experiences for Team Leads and Managers that connect data, practice, and real-world application through reusable playbooks and toolkits
Create clear, data-driven narratives and executive-ready presentations that link coaching maturity to key business results

Skills

DraftKings

Online platform for fantasy sports and betting

About DraftKings

DraftKings operates in the online gaming and entertainment industry, focusing on daily fantasy sports, sports betting, and online casino games. Users can engage in daily fantasy sports contests for cash prizes, place bets on various sports events, and play casino games like slots, blackjack, roulette, and poker. The platform also includes a marketplace for digital collectibles, allowing users to buy, sell, and trade NFTs of celebrities. DraftKings ensures compliance with gaming regulations, providing a secure environment for its users. Unlike many competitors, DraftKings offers a diverse range of gaming options and revenue streams, attracting a wide audience of sports fans, gamblers, and digital collectors. The company's goal is to create a comprehensive and safe platform for users to enjoy various gaming activities and digital asset trading.

Boston, MassachusettsHeadquarters

2012Year Founded

$911.4MTotal Funding

IPOCompany Stage

Crypto & Web3, GamingIndustries

1,001-5,000Employees

Benefits

Performance Bonus

Company Equity

Risks

Class action lawsuit for alleged unlawful account termination could damage reputation.

Accusations of collusion with FanDuel may lead to antitrust investigations.

Sportsbook+ in New York may face regulatory scrutiny over its subscription model.

Differentiation

DraftKings offers a unique combination of fantasy sports, sports betting, and online casino games.

The company has ventured into the NFT market, expanding its digital collectibles offerings.

DraftKings ensures a secure gaming environment through compliance with gaming authorities.

Upsides

Partnership with Delta Air Lines could open new revenue streams through in-flight gaming.

Launch of Sportsbook+ in New York offers enhanced odds, attracting more subscribers.

Entry into the NFT market taps into the growing digital collectibles trend.

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