NOC Technician, Public Sector
OpenAI- Full Time
- Senior (5 to 8 years)
Candidates should possess a technical background, be comfortable partnering closely with software developers, cloud engineers, and customer support representatives, and be able to take ownership, lead, and collaborate across multidisciplinary groups while integrating automation technologies.
The Network Operations Center Lead Engineer will establish new foundations for and reshape existing NOC functions & ownership areas, establish automated standard operating procedures (SOPs), incident response plans, and escalation protocols for the NOC, lead the development/implementation of tools and dashboards to provide increased visibility and observability, develop automated alerting and remediation processes to detect, diagnose, and respond to network and system issues without direct human intervention, and implement predictive systems monitoring to proactively identify and resolve potential issues before they impact operations.
Customer engagement and loyalty solutions provider
Paytronix specializes in customer engagement solutions and loyalty programs for restaurants, retail chains, and convenience stores. The company provides a platform that includes features like omnichannel engagement, customizable promotions, coupons, and guest feedback surveys, allowing businesses to effectively manage their customer databases and gain insights to boost sales. Paytronix also offers an online ordering system that covers the entire ordering process, from setup to delivery, ensuring businesses can maximize customer lifetime value. Unlike many competitors, Paytronix's solutions integrate seamlessly with existing point-of-sale and ordering systems, making implementation easier for businesses. The goal of Paytronix is to help its clients enhance customer relationships and drive sales through effective engagement strategies.