Network Operations Center Lead Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Job Description: Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. This role seeks a NOC Operations Lead Engineer to provide day-to-day leadership for the Network Operations Center (NOC) functions. The role will serve as a key point of contact during incidents, outages, and escalations, while also guiding NOC analysts and engineers in operational excellence. The NOC Operations Lead will be instrumental in maintaining network uptime, optimizing monitoring strategies, and developing & implementing standard operational procedures. The ideal candidate will have a technical background, be comfortable partnering closely with software developers, cloud engineers, and customer support representatives, and can take ownership, lead, and collaborate across multidisciplinary groups while integrating automation technologies to reduce reliance on 24/7 human monitoring and repetitive, manual tasks.

Requirements

• Technical background
• Comfortable partnering with software developers, cloud engineers, and customer support representatives
• Ability to take ownership, lead, and collaborate across multidisciplinary groups
• Experience integrating automation technologies

Responsibilities

• Establishing new foundations for and reshaping existing NOC functions & ownership areas
• Establishing automated standard operating procedures (SOPs), incident response plans, and escalation protocols for the NOC
• Lead development/implementation of tools and dashboards to provide increased visibility and observability
• Develop automated alerting and remediation processes to detect, diagnose, and respond to network and system issues without direct human intervention
• Implement predictive systems monitoring to proactively identify and resolve potential issues before they impact operations
• Partnering with IT Compliance team

Company Information

Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. They provide loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to over 1,800 leading restaurant and convenience store brands. They operate globally across 50,000 sites. For more information, visit www.paytronix.com.

The company has an open, relaxed, and friendly environment with a focus on trust and employee autonomy.