Director, Service Delivery

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Employee Benefits AdministrationIndustries

Requirements

Candidates must possess at least 12 years of experience in client relationship management and benefits administration, with a minimum of 8 years in team/people management. Significant experience in health and welfare client relationship management, deep knowledge of employee benefits and related technology solutions, and strong people management skills are essential. The role also requires excellent verbal and written communication abilities, strong organizational skills for multitasking in a changing environment, and a leadership style that reflects core company values.

Responsibilities

The Director, Service Delivery will manage a book of business valued between $5,000,000 to $8,000,000+ in annualized recurring revenue, directly managing client relationships to ensure delivery quality and timeliness. This includes owning project plans, governance, and stewardships, organizing regular client meetings, and ensuring contractual compliance and financial management. The role involves hiring and developing a team, forecasting staffing levels, providing day-to-day guidance, assisting with product strategy rollouts, driving efficiency through standard operating procedures and automation, and coordinating business strategy with various internal teams. Additionally, the Director will assist in sales and marketing efforts and consistently reflect company core values in all interactions.

Skills

Client relationship management

Project governance

Contractual compliance

Financial management

Team leadership

Customer service

Account management

ARR management

Contract management

Governance

Vendor management

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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