Director of Field Operations

About Us

Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Whether we’re saving small business owners hours every week with our tech-based operating platform, reducing CO2 emissions by consolidating deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic. The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

The Opportunity

We are seeking a proven Director of Field Operations to lead multi-site foodservice distribution with a focus on cost efficiency, service excellence, safety, and quality. This is a high-impact leadership role responsible for operational performance across facilities and fleets, driving measurable improvements in cost control, delivery performance, and safety culture while building scalable systems and processes.

What You’ll Deliver in Year One

• Reduce operating costs in labor, transportation, and facilities without sacrificing service or safety
• Achieve top-tier on-time delivery and order accuracy performance
• Strengthen safety compliance and reduce incident rates
• Implement standardized, scalable operating procedures across sites
• Build a high-performing, engaged field leadership team

Key Responsibilities

• Lead and optimize day-to-day operations across multiple distribution sites, including travel to those sites and elsewhere as needed
• Own P&Ls for the distribution sites and work with the site leaders to develop yearly financial plans
• Drive cost, service, safety, and quality KPIs through data-driven management
• Create and refine operational systems, processes, and reporting tools
• Champion a safety-first culture while maintaining food safety compliance
• Collaborate cross-functionally to ensure operational alignment with business goals

What We’re Looking For

• 12+ years in distribution or field operations leadership, preferably in foodservice / perishables
• Proven success managing multi-site operations and large teams
• Expertise in cost control, service improvement, safety programs, and quality standards
• Strong track record in building scalable processes and adapting to change
• Thrives in fast-paced, entrepreneurial environments with rapid decision-making cycles
• Deep knowledge of DOT, OSHA, HACCP, and food safety regulations
• Bachelor’s degree in Operations, Supply Chain, or related field (MBA a plus)

Compensation: This is an L6 Director role, compensation is between $160,000 - $175,000

What you’ll love about Odeko:

• Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.