Senior Manager, Sales (USA Only - 100% Remote)

About Us

Close is building the modern CRM for small, scaling businesses - just like us.

Today, we’re 100+ people across 22 countries. We’re united in our goal to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships.

Close sets our compass by our customers and our people. Sustainability is core to serving both; we care deeply about the health of our business and the wellbeing of our team. We’re bootstrapped - meaning we’ve accepted no outside funding - and fully remote since 2016. The way we’ve chosen to build our business allows us to chart our own course.

Our team prioritizes impact, ownership, and quality. As a growing, remote-first company, we favor asynchronicity over meetings and we relentlessly prioritize work that moves the needle. We practice a mature approach to the workplace -- we expect our team to manage time effectively, communicate thoughtfully with teammates and customers, and produce great work.

About the Role

Close is looking for a Senior Sales Manager to be the mastermind of our Sales machine. You’ll be responsible for the people, the process, as well as the continuous improvement and operational experimentation that will help us build the sales team (and CRM!) of the future.

We expect you to be responsible for the foundation of our sales function: pipeline building, forecasting, setting an operating cadence for the team. You’ll manage our team of full-cycle Sr. Account Executives and Account Executives, providing feedback (1:1s, performance reviews) as well as opportunities for growth (coaching, career development).

While you won’t be responsible for closing your own deals, you’ll own the mechanics of our sales process. This role will have a heavy operational component. You’ll take a microscope to our current process, run experiments, and continually optimize and tweak each step. You’ll be accountable for answering questions from “What is the best point in our PLG funnel to provide a Sales touchpoint?” to “How should our Sales team deploy the AI Agents our Product Team is building into Close?”

This role will be highly cross-functional. You’ll work with our other customer-facing teams - Success and Support but also will partner closely with Finance & Data and Product. We use Close as our own CRM (of course!) and the Product and Sales partnership is tighter than ever. You’ll give feedback on new features and be the voice of our internal Sales team to our Product team - helping them build the most impactful features to unlock success for our own team.

You’ll manage a team of four and report to our Sr. Director of Success + Sales, as well partner closely with our CEO, Steli, on all things Sales at Close.

You Are

• Backed by 7-10 years of experience in Sales or Sales Operations. You should have 3+ years of experience managing a team of salespeople.
• A systems-thinker. You’re detail-oriented and optimization-minded. You see the big picture then zoom in on what needs tweaking, define experiments that move the needle, and learn and iterate quickly.
• Scrappy and self-driven. You’re eager to gather the data, dig in, and implement solutions quickly and without a full team of analysts or enablement behind you (we do have some resources, of course, but much of this work will be self-serve!)
• Deeply familiar with B2B SaaS sales. In particular, you’re familiar with the Close flavor of sales: Our sales motion is primarily inbound with a product-led component. We’re focused on the SMB market, meaning we have a small average deal size and a rapid sales cycle.
• An experienced, thoughtful people manager. You've had tough conversations, made hiring decisions, onboarded great reps, and supported teams through the natural ups and downs of sales.
• Empathetic, persuasive, and assertive. You’ll be leading a team of four and interfacing with our internal teams, including Sr. Leadership, as well as customers. In all these relation