Senior Manager of Account Management, Enterprise

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $140K - $170K

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

As the Head of Enterprise Account Management, you will lead the team responsible for managing Dandy's enterprise-level accounts. Your primary focus will be on driving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) by fostering strong customer relationships, ensuring enterprise clients achieve their business goals, and identifying opportunities for growth. You will collaborate closely with Sales, Product, and Customer Support teams to enhance the customer experience, drive account expansion, and meet revenue objectives. In this role, you will develop and implement tools and processes to support the team’s success, particularly in managing complex enterprise relationships and ensuring scalability across a diverse client base.

Key Responsibilities

• Drive NRR and GRR through strategic account planning and proactive customer engagement.
• Identify and execute upsell and cross-sell opportunities within enterprise accounts, with a focus on expanding into new locations.
• Develop and implement churn reduction strategies tailored to the enterprise customer segment.
• Lead, mentor, and inspire a team of Account Managers to deliver exceptional customer outcomes and achieve revenue growth targets.
• Establish and track key performance indicators (KPIs) to ensure team accountability and success.
• Develop tailored strategies to meet the unique needs of multi-location and enterprise-level clients.
• Build strong, strategic relationships with enterprise stakeholders to drive long-term value and strengthen partnerships.
• Enhance the enterprise customer experience, ensuring satisfaction, loyalty, and retention.
• Develop and scale processes for customer tracking, engagement, and retention using tools like Salesforce, Vitally, and Zendesk.
• Utilize data-driven insights to manage customer health, identify risks, and uncover growth opportunities.
• Partner with cross-functional teams (Sales, Marketing, Product, RevOps, Enablement, and Customer Success) to align on customer goals, address challenges, and define success metrics.

Qualifications

• 7+ years of experience in Account Management, Customer Success, or a related field, with at least 3-5 years in a leadership role, preferably in managing Enterprise customers who have multiple locations or multiple governance levels.
• Proven ability to drive NRR and GRR improvements within enterprise accounts.

Application Instructions

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