Senior Manager - Customer Success

Stockholm, Stockholm County, Sweden

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Business Software, ERPIndustries

Requirements

Candidates should ideally have 1-2 years of procurement experience and 3-5 years of management experience. A Bachelor's or Master's degree in International Business, Supply Chain Management, Logistics, Business Economics, or a similar field is preferred. The ideal candidate will have experience implementing or using eSourcing, contract management, and/or supplier relationship management software solutions. Excellent interpersonal skills, high emotional intelligence, strong analytical skills, and proficiency in Microsoft Office (Excel, PowerPoint) are required. Fluency in English and Danish is necessary, with additional languages being a plus. The candidate must be adaptable, curious, seek ownership and accountability, and work collaboratively.

Responsibilities

The Senior Manager, Customer Success will lead the Global Source to Contract team, focusing on customer satisfaction, product adoption, and loyalty. This role involves working with the Go To Market team on customer success expansion and operational excellence, providing coaching and mentoring to Customer Success Managers, and ensuring customer perspectives are understood and addressed by business leaders. Responsibilities include team performance management, streamlining customer interactions for a value-added experience, acting as the Voice of the Customer/Partner to gather feedback and drive improvements, and ensuring the team delivers value-added packages and services to leverage product value and generate use cases. The role also entails identifying and driving new sales leads and opportunities, managing churn and retention, overseeing the Success4U program, and serving as the primary contact in the Customer Experience Leadership Team for resolving complaints and addressing issues.

Skills

Customer Success Management

Team Leadership

Product Adoption

Customer Satisfaction

Customer Experience

Go To Market Strategy

Operational Excellence

Coaching

Mentoring

Performance Management

Talent Review

Voice of the Customer (VoC)

Cross-functional Collaboration

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees