Senior Manager, Consulting - Restaurant Technology at Point B

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, ConsultingIndustries

Requirements

12+ years of experience in Digital Transformation and Enterprise Application modernization initiatives
Deep hands-on experience with restaurant and hospitality system landscapes, including FOH/BOH systems integration, POS platforms (e.g., Toast, Oracle Symphony, Qu, PAR, NCR Aloha)
Functional Enterprise Architecture experience, comfortable planning, leading the selection, & implementation services
Formal consulting experience is required (Big 4, Top 20 or boutique)
Strong documentation, analytical, organizational, digital agility, and presentation skills
Worked with enterprise restaurant or hospitality brands
Drove platform consolidation and workflow optimization across CPQ, ERP, SCM, FP&A, HCM, and POS—preferably with tier-one enterprise solutions (e.g., Oracle, NetSuite, SAP, Microsoft Dynamics, OneStream)
Comfortable transitioning between strategic and execution responsibilities to maximize client value
Utility-type players willing to work in an emerging market kind of environment (e.g., business development, market start-up activities)
Innate problem solvers who want to grow in a flexible, collaborative culture
B.A. or B.S. degree
Ability to work on-site with clients as requested
Ability to work remotely as needed
May require travel up to 80%
Willingness to work non-standard hours as necessary
Accomplished consultants with a growth mindset who want to u

Responsibilities

Design and implement holistic transformation strategies across people, process, and technology—modernizing both guest-facing capabilities (e.g., mobile ordering, digital payments, voice ordering, loyalty programs) and internal operations (e.g., inventory, kitchen management, labor scheduling)
Lead and manage teams and client relationships on digital transformation initiatives, aligning technology solutions with business goals to drive innovation and efficiency
Facilitate client working sessions, including: Requirements gathering, writing use cases, user stories; Functional design decision workshops; Conference room pilots; Deployment and adoption planning; Managing engagement budgets
Lead large-scale digital transformation initiatives with measurable business impact within the restaurant and hospitality industries, modernizing customer engagement, operations, and enterprise systems

Skills

Key technologies and capabilities for this role

Digital TransformationMobile OrderingDigital PaymentsVoice OrderingLoyalty ProgramsInventory ManagementKitchen ManagementLabor SchedulingRequirements GatheringUse CasesUser StoriesTeam LeadershipClient Relationships

Questions & Answers

Common questions about this position

What experience level is required for this Senior Manager role?

The role requires 12+ years of experience in Digital Transformation and Enterprise Application modernization initiatives.

What specific technical expertise is needed for restaurant technology?

Candidates need deep hands-on experience with restaurant and hospitality system landscapes, including FOH/BOH systems integration and POS platforms such as Toast, Oracle Symphony, Qu, PAR, NCR Aloha.

Is formal consulting experience required?

Yes, formal consulting experience is required, specifically from Big 4, Top 20, or boutique firms.

What is the employment type for this position?

This is a full-time position.

What soft skills are emphasized for this role?

Strong documentation, analytical, organizational, digital agility, and presentation skills are required.

Point B

Consulting firm for data-driven solutions

About Point B

Point B helps organizations address significant challenges by using data and technology. The firm focuses on business consulting, providing customized solutions that promote sustainable and equitable outcomes. Their services include data analytics, technology implementation, and strategic planning, which are tailored to meet the specific needs of each client. Point B differentiates itself from competitors by emphasizing sustainability, social justice, and community engagement in its mission. The goal of Point B is to create a positive impact for clients and the broader community while delivering exceptional value through an inclusive culture and top talent.

Seattle, WashingtonHeadquarters

1995Year Founded

BUYOUTCompany Stage

Data & Analytics, Consulting, Social ImpactIndustries

501-1,000Employees