Customer Success Lead, Strategic Accounts - Southeast Region
NotableFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates must possess at least 7 years of experience in healthcare IT, strategic planning, or digital transformation, with a strong understanding of healthcare systems, technology platforms, and regulatory frameworks like HIPAA and HITECH. A Bachelor's degree in Healthcare Administration, Information Technology, Business, or a related field is required, with a Master's degree being preferred. Proven ability to lead cross-functional teams and manage complex initiatives is essential, alongside excellent communication, analytical, and leadership skills. A project management background, product-oriented thinking, and experience in a large company environment or healthcare strategy are preferred qualifications.
The Strategic Initiatives Lead will drive special projects and initiatives for Medicare technology, aligning technology efforts with organizational goals such as patient care improvement and regulatory compliance. This role involves developing business cases and roadmaps, collaborating with various teams to ensure alignment and adoption of IT solutions, and facilitating stakeholder engagement and change management. The lead will also serve as a strategic advisor on technology trends, manage a portfolio of high-impact initiatives, monitor project performance, coordinate with external partners, define KPIs, prepare executive reports, and conduct post-implementation reviews.
Comprehensive pharmacy and healthcare services
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.