Senior Key Account Manager, Genova at Deliveroo

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

3-4 years of proven experience in account/relationship management, sales or strategy roles
Results and target-oriented
Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement
A mixture of field based (2-3 days per week) and office/home working
Relationship-building and communication skills whether face-to-face, through phone or email

Responsibilities

Be the local expert for your city (or cities), knowing the restaurant industry inside and out, and being the face of Deliveroo in the area
Draw insights from data to improve our customer proposition neighbourhood by neighbourhood
Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth
Work with the account manager for the local area to grow local hero brands
Identify and sign up new and top local favourites to Deliveroo and set them up for success
Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on
Understand and improve our customer offering in the area through acquiring/having local knowledge, including improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, operations and account management teams
Maximise the potential of marketing opportunities in the area by encouraging restaurant participation

Skills

Account Management

Relationship Building

Data Analysis

Negotiation

Sales Strategy

Restaurant Operations

Partner Onboarding

Market Mapping

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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