Field Service Engineer II (Electron Microscopy) (REMOTE - Minnesota)

Job Details

Employment Type: Full time Work Schedule: Standard (Mon-Fri)

Environmental Conditions & Physical Requirements

• Able to lift 40 lbs. without assistance
• Cleanroom Requirements: No hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair, etc. allowed.
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• Excellent hand-eye coordination and manual dexterity.

About the Role

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

How You Will Make an Impact

Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems, e.g. Metrios 6 (S)TEM, Helios 5 DualBeam, etc. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Key Responsibilities

• Manage and complete more complex service tasks independently.
• Ensure compliance with safety and regulatory standards.
• Ensure accurate and detailed service reports are generated.
• Provide expertise and recommendations on technical issues.
• Collaborate with clients to understand their needs and tailor solutions.
• Offer technical training support to Field Service Engineer I.
• Participate in work schedules creation with colleagues and/or management.
• Provide sales leads and feedback to support teams.

Territory

• Up to 50% mix travel within Minneapolis-St. Paul metropolitan area and domestic.

Minimum Qualifications

• Education: Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.
• Experience: 2+ years of experience in a related field.

Knowledge, Skills, and Abilities

• Analytical troubleshooting and problem-solving abilities.
• Interest in technology and IT trends.
• Knowledge of electron microscopes is an advantage.

Compensation and Benefits

• Estimated Hourly Pay Range (Minnesota): $28.85–$43.27
• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• Comprehensive Total Rewards Package includes:
  • Choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually
  • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
  • Accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Company Culture

Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!