[Remote] Regional Field Service Manager at Alcon

Alabama, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s Degree or Equivalent years of directly related experience
Fluency in English (read, write, understand, and communicate)
5 Years of Relevant Experience
Valid driver’s license and good driving record
Ability to work independently from home office 40% and in the field 60%
Ability to travel overnight 50% of the time or as needed
Ability to be available for “on-call” support
Proficiency with Excel, PowerPoint, MS Teams, SharePoint
Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM
Five years of experience in healthcare services or equipment sales
2+ years leading people, managing projects, and influencing organizations
Medical / ophthalmic laser technology knowledge
Acustomed to working with hospital operating room and surgery center protocols
Familiar with connecting medical devices to hospital networks

Responsibilities

Lead a team of 8 to 14 field service engineers
Provide comprehensive service and sales support on all Alcon equipment
Maintain positive working relationships with customers, field sales, clinical teams and other regional managers
Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues
Meet or exceed annual regional goals
Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers
Achieve financial goals and control expenses within budgetary guidelines
Support service contracts and time-material revenue
Co-travel with direct reports to assess capabilities, provide feedback and coaching
Hire, develop, train, motivate and lead a team of Field Service Engineers
Implement team’s work objectives, performance reviews, and disciplinary action
Perform monthly reports and projects as assigned by service management

Skills

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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