Senior Executive Writer | Market Intelligence | Messaging Strategist

West Palm Beach, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must have 15+ years of relevant work experience in management consulting or IT, with a focus on crafting high-impact customer-facing narratives for senior executives in enterprise technology, particularly in AI and other SaaS/tech advancements. Strong technical knowledge of ServiceNow's competitive landscape and enterprise SaaS platforms is required, along with proven executive-level communication, storytelling, and presentation development skills. Experience facilitating executive-level sessions, a strong track record as a collaborative team player in a matrixed environment, and an entrepreneurial, self-starter mindset are essential. Familiarity with ServiceNow products and the Now Platform is a strong plus. Candidates should also demonstrate experience or critical thinking regarding AI integration into work processes, decision-making, or problem-solving, and possess resilience, openness to feedback, and a passion for technology and industry trends.

Responsibilities

The Senior Executive Writer will partner with Chief Transformation Officers to develop differentiated narratives articulating ServiceNow's value and shaping thought leadership. This role involves leading sessions with executives and cross-functional teams to gather customer perspectives, competitor positioning, and market trends to identify opportunities and risks. The individual will serve as an internal thought partner, testing new ideas, iterating based on feedback, and fostering innovative communication approaches. Responsibilities also include influencing and collaborating with teams across the Transformation Office, Events, and PR/Communications, and managing multiple high-visibility projects in a fast-paced, executive-level environment.

Skills

Market Intelligence

Messaging Strategy

Executive Communication

Narrative Development

Thought Leadership

Competitive Intelligence

Customer Insights

Market Trends

Strategic Thinking

Creativity

Resilience

Influencing

Communication

Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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