Account Growth Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, TelecommunicationsIndustries

Requirements

Candidates should have experience in account management, technical routing, or the telecom/CPaaS industry. Proficiency in SMS routing, A2P messaging standards, and performance metrics like CR and delivery success rates is required. Strong analytical skills for data interpretation using tools like Tableau and proven success in cross-functional collaboration with sales, carrier partnerships, and operations are essential. The ability to manage high-pressure routing escalations and deliver timely solutions is also necessary.

Responsibilities

The Account Growth Manager will manage the performance of 1-3 strategic messaging accounts, focusing on technical routing strategy, margin optimization, and traffic performance. Responsibilities include monitoring daily traffic, executing routing strategies, designing and testing custom routing configurations, analyzing data for improvement opportunities, and serving as the technical and commercial representative for accounts. The role involves collaborating with sales and customer success teams, acting as an escalation point for routing and SMS quality issues, and using data analysis tools to track account health and growth metrics.

Skills

Cloud Communications

Account Management

Revenue Growth

Margin Optimization

Routing Strategy

Traffic Performance

Data Analysis

Client Relationship Management

Technical Support

Sales

Customer Success

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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