Senior Executive Writer | Market Intelligence | Messaging Strategist

Milwaukee, Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial Intelligence, Market IntelligenceIndustries

Requirements

Candidates must have 15+ years of relevant work experience in management consulting or IT, with a focus on enterprise technology, AI, and SaaS platforms. Strong technical knowledge of ServiceNow and its competitive landscape is required, along with executive-level communication, storytelling, and presentation development skills. Experience facilitating executive sessions, a strong track record as a team player in a matrixed environment, an entrepreneurial mindset, resilience, and a passion for technology are also essential. Experience integrating AI into work processes or problem-solving is a plus.

Responsibilities

The Senior Executive Writer will partner with Chief Transformation Officers to develop differentiated narratives articulating ServiceNow's value and shaping thought leadership. This role involves leading sessions to gather customer perspectives, competitor positioning, and market trends, serving as an internal thought partner to test and iterate on new ideas, and influencing cross-functional teams in Transformation, Events, and PR/Communications. The position requires operating in a fast-paced, executive-level environment and managing multiple high-visibility projects with strategic impact.

Skills

Market Intelligence

Messaging Strategy

Executive Communication

Narrative Development

Competitive Intelligence

Customer Insights

Market Trends

Thought Leadership

Strategic Thinking

Creativity

Resilience

Influencing

Communication

Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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