Senior Technology Specialist II

About Wrapbook

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity

Senior Technology Specialist II (Remote - USA / Canada)

As a Senior Technology Specialist II, your mission will be to enable everyone at Wrapbook to do their jobs more efficiently and safely. You will be responsible for end-to-end ownership of internal IT systems including support, endpoint management, directory services, cloud-based tooling, and device lifecycle management. You’ll also own administration and optimization of SaaS ecosystems, including user provisioning, license management, access control, vendor relations, and integration workflows.

What You'll Do

• Live by and champion our values: Be Yourself, Own Your Work, Delight Customers, Lean Into Action, Be Compassionately Direct.
• Reach across the organization to understand friction points, business requirements, and functionality gaps and develop plans to improve in a scalable, cost-efficient way.
• Continually review business-critical systems and processes for streamlining, improvement, and advancement including user provisioning/deprovisioning, vendor management, help desk, and data management.
• Lead and execute projects of varying size and complexity to advance the efficiency of our existing systems and expand the services and functionalities available to the company including technical discovery, proof-of-concept testing, and implementation.
• Collaborate with Legal and Security teams to create and maintain IT policies and practices which keep company and customer data safe and act in service of compliance guidelines and requirements.
• Author details procedures, runbooks, and other documentation to ensure scalability and consistent execution of established standards.
• Serve as a go-to SME for IT infrastructure topics across the company.

What You'll Have

• 7+ years of diverse IT experience including support, systems administration, and SaaS operations, audit engagement, and program development.
• Demonstrated ability to build trusting relationships across all levels of an organization.
• Deep hands-on knowledge of common enterprise SaaS tools, user lifecycle management, and integrations.
• Strong knowledge of IT concepts, workflows, risk management, and compliance frameworks and comfort with building and maintaining these systems.

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts.

Benefits Include:

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Inter

Compensation & Employment Details

• Salary: $105.2K - $162.4K
• Location Type: Remote
• Employment Type: FullTime