Senior Enterprise Account Manager at BetterUp

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, Professional DevelopmentIndustries

Requirements

Minimum of 10 years sales experience, with 5+ years of enterprise consultative selling
Experience selling to CXOs at Fortune 500+
Track record of over-achieving, consistently ranking in the top 10-20% of the company
Experience personally leading and closing 6+ month, multi-buyer, $1M+ deals
An unrelenting drive to learn, succeed and lead by example
Prior experience selling into CHRO and Heads of L&D/Talent/Transformation work (ideal, not required)
Exceptional executive presence (selling to CXO), compelling written and verbal communication
High emotional intelligence (EQ) that drives empathy, strong influence, negotiation, and problem-solving
Process-driven, meticulously organized and self-motivated
Technical proficiency and specifically skilled using Salesforce to manage sales cycles
Ability to adapt and iterate on your sales motion in a startup selling environment

Responsibilities

Drive Account Strategy and Growth:
Develop account strategy in close conversation with customer executives and BetterUp leadership
Own expansion and renewal targets for named accounts
Develop new relationships in strategic accounts through prospecting, networking, and partnership with BetterUp marketing team
Lead commercial conversations with customers, ensuring end to end success of the contracting process
Generate and Nurture Enduring Customer Relationships:
Navigate complex, matrixed organizations and identify champions internally
Consult and coach customers on Talent and HR strategy and demonstrate how BetterUp aligns to our customer’s business objectives
Serve as a primary point of contact to drive member engagement and demonstrable results
Internal Relationship Building and Management:
Expert level internal cross-functional collaboration
Work with the post-sales team, CSM, DM, to ensure optimal communications and alignment including collaboration on account strategy, account opportunities, politics, stakeholder identification, member utilization and adoption. Has the ability to keenly listen to the client and identify risks and opportunities with members and swiftly communicate to the BU account team
Collaborate with the BU Product and Engineering teams; follow processes and procedures when it comes to client asks. Roadmap prioritization. On the inverse, work with products to get them the beta customers they need

Skills

Account Strategy

Account Expansion

Renewal Management

Prospecting

Networking

Commercial Negotiations

Contract Management

Relationship Building

HR Strategy Consulting

Customer Engagement

Cross-functional Collaboration

BetterUp

Digital coaching for leadership and employee development

About BetterUp

BetterUp provides professional coaching and personal development services primarily for businesses. Its main product is a digital platform that connects employees, managers, and executives with expert coaches. These coaches help individuals enhance their leadership skills, manage stress, and develop resilience and self-compassion. The platform uses insights and analytics to customize coaching programs to meet the specific needs of each organization, ensuring measurable improvements in employee performance and well-being. Unlike many competitors, BetterUp focuses on a subscription model, allowing companies to provide ongoing access to coaching resources for their employees. The goal of BetterUp is to significantly improve individual and team performance, resilience, and overall employee experience across various industries.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$563.2MTotal Funding

SERIES_ECompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision benefits

Flexible Time Off

Paid parental leave

Unlimited coaching

Wellness programs

Education & learning stipend

Volunteer days

Risks

Shift to in-office work increases burnout, potentially affecting BetterUp's client satisfaction.

High valuation post-pandemic may challenge BetterUp in maintaining growth and investor expectations.

Departure of key personnel like Katie Coupe could disrupt internal operations and talent management.

Differentiation

BetterUp is the inventor of virtual coaching, leading the mental health startup sector.

It offers the largest network of over 3,000 coaches in 46 languages worldwide.

BetterUp integrates AI technology to tailor coaching programs to individual and organizational needs.

Upsides

Growing demand for virtual coaching as hybrid work models become more prevalent.

Increased interest in workplace mental health solutions boosts BetterUp's market potential.

AI-driven analytics enhance personalized coaching, improving employee performance and well-being.

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